user is having bb9800 with device password enabled. issue started since last week. the device wont accept the password and got a final message , enter blackberry to continue. the mobile is hooked up to bes 4.1 sp7. did set password and lock handheld and unlocked the device.
after a few hours, the device is showing the same behaviour. any place to look for , which could indicate where the issue is?? havent seen the device personally, however the user claims the device not having any sort of sticky keys or things that could be messed up.