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please advise if there is anything that could be tried
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please advise if there is anything that could be tried

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user is having bb9800 with device password enabled. issue started since last week. the device wont accept the password and got a final message , enter blackberry to continue. the mobile is hooked up to bes 4.1 sp7. did set password and lock handheld and unlocked the device. <br />
<br />
after a few hours, the device is showing the same behaviour. any place to look for , which could indicate where the issue is?? havent seen the device personally, however the user claims the device not having any sort of sticky keys or things that could be messed up. <br />
<br />
many thx.
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user is having bb9800 with device password enabled. issue started since last week. the device wont accept the password and got a final message , enter blackberry to continue. the mobile is hooked up to bes 4.1 sp7. did set password and lock handheld and unlocked the device. 

after a few hours, the device is showing the same behaviour. any place to look for , which could indicate where the issue is?? havent seen the device personally, however the user claims the device not having any sort of sticky keys or things that could be messed up. 

many thx.

Blackberry wont accept lock password

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

BlackBerry

The BlackBerry operating system is proprietary; releases beginning with BlackBerry 10 include support for applications written for the Android platform. As such, developers can use almost any programming language that can be used for other smartphones, including Java, Adobe Air, .NET and HTML5/JS (via an app packaging framework like PhoneGap) .

BlackBerry Programming

A smartphone or smart phone is a mobile phone with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use. They typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant (PDA), media player and GPS navigation unit. Most smartphones can access the Internet, have a touchscreen user interface, can run third-party apps, music players and are camera phones. Most Smartphones produced from 2012 onwards also have high-speed mobile broadband 4G LTE internet, motion sensors, and mobile payment mechanisms.