Link to home
Start Free TrialLog in
Avatar of Rajkumar Kamath
Rajkumar Kamath

asked on

Blackberry wont accept lock password

user is having bb9800 with device password enabled. issue started since last week. the device wont accept the password and got a final message , enter blackberry to continue. the mobile is hooked up to bes 4.1 sp7. did set password and lock handheld and unlocked the device.

after a few hours, the device is showing the same behaviour. any place to look for , which could indicate where the issue is?? havent seen the device personally, however the user claims the device not having any sort of sticky keys or things that could be messed up.

many thx.
Avatar of Rajkumar Kamath
Rajkumar Kamath


please advise if there is anything that could be tried
Avatar of Iain MacMillan
Iain MacMillan
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial