IT Admin User not able to install Citrix Reciever

One of my client's new IT admin staff is not able to install the current Citrix Receiver.

He browses to any of the clients XenApp systems and is pointed at to install Receiver. Downloads fine. Runs the install (he is a domain admin) and gets this error:
Install_errorHave tried installing as himself, as domain admin account, other IT user - all get same.

Having Goggled the issue it seems the two log files (TrolleyExpress-20150610-144820.log & CtxInstall-RIInstaller-20150610-144820.log) that may show what's causing this don't give me any clues. Both logs ttached.  TrolleyExpress-20150610-144820.log CtxInstall-RIInstaller-20150610-144820.l

Any ideas?

LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
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Ayyorla srinivasInfrastructure managment analystCommented:
Hi Mark,
For best practice you try to follow few basics
Citrix his having one clean-up tool.

Receiver Clean-Up Utility

Citrix Receiver Installation Failure

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi Ayyorla

We have tried both articles and user is still unable to install the Receiver.

Tony JohncockLead Technical ArchitectCommented:
First off I'd check that the download isn't in any way corrupted. The MD5 hash for Receiver 4.2.100 for Windows is 98D6176146CA999C6298AB692C833EEE (from here: )

Secondly you might want to manually check there aren't any remnants of previous versions.

And also Process Monitor from Sysinternals / MS (free) might help track down a permissions error if you filter on the installer.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Resetting users profile (both local & roaming) allowed the Receiver install.

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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Resetting users profile (both local & roaming) allowed the Receiver install.
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