IT Admin User not able to install Citrix Reciever

One of my client's new IT admin staff is not able to install the current Citrix Receiver.

He browses to any of the clients XenApp systems and is pointed at http://www.citrix.com/go/receiver.html to install Receiver. Downloads fine. Runs the install (he is a domain admin) and gets this error:
Install_errorHave tried installing as himself, as domain admin account, other IT user - all get same.

Having Goggled the issue it seems the two log files (TrolleyExpress-20150610-144820.log & CtxInstall-RIInstaller-20150610-144820.log) that may show what's causing this don't give me any clues. Both logs ttached.  TrolleyExpress-20150610-144820.log CtxInstall-RIInstaller-20150610-144820.l

Any ideas?

thanks
Mark
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ayyorla srinivasInfrastructure managment analystCommented:
Hi Mark,
For best practice you try to follow few basics
Citrix his having one clean-up tool.

Receiver Clean-Up Utility
http://support.citrix.com/article/CTX137494

References:
Citrix Receiver Installation Failure

How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
http://support.citrix.com/article/CTX325140
0
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi Ayyorla

We have tried both articles and user is still unable to install the Receiver.

Thanks
Mark/
0
Tony JLead Technical ArchitectCommented:
First off I'd check that the download isn't in any way corrupted. The MD5 hash for Receiver 4.2.100 for Windows is 98D6176146CA999C6298AB692C833EEE (from here: https://www.citrix.com/downloads/citrix-receiver/windows/receiver-for-windows-42.html )

Secondly you might want to manually check there aren't any remnants of previous versions.

And also Process Monitor from Sysinternals / MS (free) might help track down a permissions error if you filter on the installer.
0
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Resetting users profile (both local & roaming) allowed the Receiver install.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Resetting users profile (both local & roaming) allowed the Receiver install.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.