asked on

unable to find users in the GAL, and manually download the GAL

Hi MS team,

We recently had to build all the CAS servers from scratch due to a maintenance to repair catalog index failed on the exchange 2013 environment.

With this change, some users are unable to lookup users from the GAL. When you try to manually download the GAL, you can see following error:

Task 'xxxxxx@domain.com' reported error (0x8004010F) : 'The operation failed. An object cannot be found.'

Exchange environment:

2013 CU8 all the servers

Windows 2012 R2 OS for all the VMs

5 mailbox servers in a DAG

4 CAS servers behind a F5 HLB

2 Edge servers per site

Any ideas on how to resolve this issue?

Amit Kumar

Please follow below link, also check when user is on internet without using any proxy.

Jerry Seinfield

ASKER

sorry, forgot to mention that everybody is experiencing this issue

Amit Kumar

Sorry forgot to paste article link..

https://support.microsoft.com/en-us/kb/939765

As per this article if outlook is using proxy server, so localname bypass is mandatory. But to isolate this issue connect a machine direct to open internet and remove all proxy settings. Also check user must be outlook anywhere enabled then check GAL is downloaded or not.

One more thing try to browse https://mailURL/oab. it should show 403.4 forbidden page in browser.

Jerry Seinfield

ASKER

Hi Amit,

Everyone is running into the same issue now. This happened just after we had to rebuilt from scratch all CAS servers/

Please, see attached screenshots, and link below, let me know your thoughts
http://msexchangeguru.com/2013/12/04/e2013-oab/
OAB1.jpg
OAB2.jpg
OAB3.jpg
OAB4.jpg

Jerry Seinfield

ASKER

To clarify, all users are experiencing same issue

Amit Kumar

Check DBs which OAB is assigned, also check mailbox server which is generating OAB and see if required CAS Servers are added with both methods. Then check browsing \\MailboxServerName\ there will be a share of Exchange OAB which will have a directory. Once it is there then check if same directory is available on respective CAS servers in Exchange installation folder in OAB folder, see modified date as well on both MBX and CAS those must be updated. You can instantly update OAB on CAS server by restarting MS Exchange File Distribution service.

Jerry Seinfield

ASKER

From EAC

The global address list show the following information

(Alias -ne $null -and (ObjectClass -eq 'user' -or ObjectClass -eq 'contact' -or ObjectClass -eq 'msExchSystemMailbox' -or ObjectClass -eq 'msExchDynamicDistributionList' -or ObjectClass -eq 'group' -or ObjectClass -eq 'publicFolder'))

Should I create a new global address list?

if so, please send instructions based on all screenshots attached

https://technet.microsoft.com/en-us/library/bb232068(v=exchg.150).aspx

https://technet.microsoft.com/en-us/library/bb123785%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396

https://technet.microsoft.com/en-us/library/bb232119(v=exchg.150).aspx

http://blogs.technet.com/b/exchange/archive/2013/01/14/managing-oab-in-exchange-server-2013.aspx

ASKER CERTIFIED SOLUTION

Amit Kumar

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