scanning Documents going to junk folder

Hi ,

We have about Konica Minolta Printer . it is a network printer . every time we scan from this printer document going to junk folder in outlook .
We have 2 identical Printers with the same configuration which are working fine.

I have changed some settings on the printer
Scanned documents should now have the attachment name of: Document.PDF instead of the SSA9879879.PDF

still the issue is  persist .
if I go to user mailbox and go to junk and block the sender or move it to inbox  it will work for one day and next day back to normal every scanning documents going to junk folder

Could you please assist me or guide me to the right solution

Thanks
Rabih
RabihhajIT HelpDeskAsked:
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akbCommented:
You don't want to block the sender, you need to add the sender to the safe list.
Next time it happens, right click on the email in Outlook, then select Junk and select Never Block Sender's Domain.
This should fix the problem permanently.
You may also need to go into the Junk options (one Home Ribbon Bar under and left of the Delete button). Select Junk Email Options, go to the Blocked senders tab and remove the scanner's email address.
RabihhajIT HelpDeskAuthor Commented:
Hi AKB ,

as soon as we select Junk and select Never Block Sender's Domain it will work for 1/2 hour and then go back to junk folder.

I have also checked under blocked Senders Tab , it is empty

could you please assist


Thanks
Rabih
akbCommented:
Can you see the scanner's email address in the safe senders list?
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RabihhajIT HelpDeskAuthor Commented:
it is blank
but when I added manually worked and stored for 1/2 hour . and when I check my outlook I can see the email address coming from my self. not from the printer mailbox address

how do I find out the scanner emails address on the Printer ,

I think this where is the issue ..

Please advise
akbCommented:
It will be a setting in the printer.
You may need to look in the manual or contact Konica Minolta for support.

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RabihhajIT HelpDeskAuthor Commented:
thanks for your help
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