How Correct Error 1713 when installing MS Access 2010

Several weeks ago I installed Office 2010 Standard.  Now I'm trying to install Access 2010, but get the Error 1713.  I couldn't find any solutions in your previous questions that I understood.  (Also any Microsoft articles don't help.  I don't want to understand how the installer works, I just want it to work!)

What can I do!

Judith
JudithARyanTech SupportAsked:
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Robert ShermanOwnerCommented:
So when you are trying to install Access 2010, how are you starting the installation?   It looks like a common cause of this problem is when you attempt to install by running the .msi file for the product instead of the setup.exe file.  

The correct file to launch the installation is setup.exe.
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JudithARyanTech SupportAuthor Commented:
The only .exe file in the folder I downloaded is ose.exe  Is that the setup file?
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Robert ShermanOwnerCommented:
No, ose.exe is not the setup file.  Is this a standalone copy of Access or are you trying to install Access from an Office disk?  Are you installing from a DVD or was this a downloaded copy?    What is the filename of the .msi file that you are attempting to install from?

Are you attempting to install Access from an Office 2010 Professional disk?  If so, that might be the problem.
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JudithARyanTech SupportAuthor Commented:
I'm installing a standalone copy of Access, downloaded from Microsoft's licensing website, no dvd.  I'm going to attached a pdf file with screen shots of both the Office 2010 folder I downloaded and the Access 2010 folder I downloaded.  Maybe that will help.

I've already installed Office 2010 from the first folder with no problem.

Thanks so-o-o much for your help.

Judith
InstallFolders2010.pdf
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Robert ShermanOwnerCommented:
Hmm..   I wonder..   Is there some step that you're supposed to take after downloading from that licensing website to produce the actual setup.exe that will let you install it?  

When you did the install of Office 2010 Standard, how did you start that installation?  It would seem, from everything I've been reading on the subject, that all office product installations are started by running setup.exe and that installing from .msi files no longer works.

You could try looking in the root folder of the drive you installed office on for a folder named  
\MSOCache\All Users\{_numbers_)-(drive_letter)

and see if there is a setup.exe in there.    You could try running that setup.exe file, but that might just only allow you to repair or uninstall the existing Office Standard install.  

One other thing I can think of would be to go back to the Microsoft's licensing website that you downloaded from and see if there are any additional installation instructions available there.

The following page from Microsoft is what got me thinking there's a step you are missing between downloading the version you have and installing it:

https://technet.microsoft.com/en-us/library/cc179070%28v=office.14%29.aspx#section2
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JudithARyanTech SupportAuthor Commented:
Well, I did a search on the entire C: drive and MSOCache was not found!  I install Office 2010 from the .msi file in my first download and it worked fine.  I'll go back to the site I downloaded these folders from and see if there are any instructions I missed.

Oh, by the way, what I downloaded was a .ISO file which I unzipped using WinZip.  Could I have introduced something weird at that point?

Judith
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JudithARyanTech SupportAuthor Commented:
Robert, I think I installed Office 2010 32-bit, but how do I tell.  Could a 32-bit and 64-bit mismatch be the problem?
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Robert ShermanOwnerCommented:
Of the top of my head, I think there may be something to the fact that it was an .ISO.   If you have the ability to burn that .iso to a disc, you might give that a shot.  

The MSOCache might be a hidden folder, your search may have missed it for that reason unless you specified search for hidden files/folders.

I know that Microsoft has different distributions depending on the licensing under which you purchase their software.  I just looked at the DVD I have for Office 2010 Professional, it contains both the 32 and 64 bit versions, and on the root of the disc there are basically folders for each (32/64-bit) along with a "setup.exe".  

I believe there are business-level options that are designed for multiple installs on multiple desktops, where a system admin would put the disc on a server and then install over the network to company desktops.   These sometimes require an extra piece of software that customizes a setup for each station and handles licensing details.   My understanding is that it is this part of the equation that generates a "setup.exe" file to run to do the actual install.   I could be wrong about this and/or this may not apply to the type of license under which you downloaded your version of Office / Access.

The one thing I do know for certain is that searching for error number 1713 produces a mountain of results that state that versions of Office apps from 2007 on will not install from the .msi file, but instead require the install to be started via setup.exe.   So, while you may have been able to get Office installed via the .msi, the same may not work for Access.  This could be because you already have Office Standard installed,

Let us know if you find anything else out from the website you downloaded from, and/or if you are able to try burning the iso to a disc.
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Robert ShermanOwnerCommented:
Re: 32/64 bit..  To tell which you have, open Word (or any of the apps, really) and go to the File tab, then select "Help".  This will bring up the "about" page, which will tell you next to Version number which bit-version you are running.

And, I do believe that trying to install the 64-bit version of one app on top of a 32-bit Office install will fail.
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JudithARyanTech SupportAuthor Commented:
I wish I could give Robert a  A++++!  He went above and beyond in helping me.  Thanks again, Robert!!!

Judith Ryab
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Robert ShermanOwnerCommented:
Glad I could help!   Just for the record, and to help out any future seekers, what turned out to be the culprit?

Cheers!
-Rob
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