How to resolve this Acrobat Distiller crash problem?

Dear EE experts,

Hi! We would like to ask for tech support on how to resolve this Acrobat Distiller AppCrash problem...
Every time the user is printing any docs into PDF, the distiller crash. We tried to uninstall the Acrobat and reinstall it again, but still the same story, Distiller crash.
Here's the result of it
Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      AcroDist.exe
  Application Version:      15.7.20033.2203
  Application Timestamp:      5507c1fd
  Fault Module Name:      AcroDistDLL.dll
  Fault Module Version:      15.7.20033.2203
  Fault Module Timestamp:      5507c1e3
  Exception Code:      c0000005
  Exception Offset:      0012e2bf
  OS Version:      6.1.7601.
  Locale ID:      1033
  Additional Information 1:      0a9e
  Additional Information 2:      0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:      0a9e
  Additional Information 4:      0a9e372d3b4ad19135b953a78882e789

Thank you in advance and hope to hear soon...
Stiebel EltronAsked:
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Very likely a font issue.  I had a similar issue after updating to DC. A font file is causing Distiller to crash because either encoding of the font is incompatible or it is corrupt.

Remove all the TTF fonts from the font folder in C:\windows. See if problem has been resolved. Then add fonts back in either one by one or in small batches to isolate the culprit.

Stiebel EltronAuthor Commented:
Hi Captain!

We tried to do your advise, but some or most of the .TTF fonts can't be deleted... It's says that it's part of the system fonts...
Any way on how to delete them? Or any other ways on how to resolve this problem?
If they are system fonts they are unlikely to cause an issue.

And removing any others did not solve this...?

You can try and removing the open type fonts too, but they are less likely to cause this.

If font removal does not help, you need to isolate ut from user or machine issue. Does the problem occur with a sys admin logged on?
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Stiebel EltronAuthor Commented:
Yes, the problem also occurs even with a sys admin logged on...

That is not a bad thing, so it is a machine config rather than profile.

Are there any obvious differences between this machine and a similar (working) machine?

I have been researching this some more and always come back to the font issue, so it is definitely worth going over these again. Remove every font that windows allows you to remove by simply moving these out of the fonts folder into a font backup folder outside the windows folder.

Reboot the system. If Distiller still crashes, you can run Microsoft Font validator on the remaining fonts. Download the Validator here.

I don't see much of an alternative, unless you have an obvious difference between the two machines..


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Stiebel EltronAuthor Commented:
Captain's advise may not be the exact solution for us, but we got idea on how to resolve it.
"... That is not a bad thing, so it is a machine config rather than profile." so from that message, we remember that even in Admin part, we encounter error problem with the acrobat distiller, so we decided to reinstall everything then install Adobe programs, after installing Windows, to see whether we'll still have problem or not anymore...

Thank you!
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