How to resolve this Acrobat Distiller crash problem?
Dear EE experts,
Hi! We would like to ask for tech support on how to resolve this Acrobat Distiller AppCrash problem...
Every time the user is printing any docs into PDF, the distiller crash. We tried to uninstall the Acrobat and reinstall it again, but still the same story, Distiller crash.
Here's the result of it
Thank you in advance and hope to hear soon...
Hi! We would like to ask for tech support on how to resolve this Acrobat Distiller AppCrash problem...
Every time the user is printing any docs into PDF, the distiller crash. We tried to uninstall the Acrobat and reinstall it again, but still the same story, Distiller crash.
Here's the result of it
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroDist.exe
Application Version: 15.7.20033.2203
Application Timestamp: 5507c1fd
Fault Module Name: AcroDistDLL.dll
Fault Module Version: 15.7.20033.2203
Fault Module Timestamp: 5507c1e3
Exception Code: c0000005
Exception Offset: 0012e2bf
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Thank you in advance and hope to hear soon...
ASKER
Hi Captain!
We tried to do your advise, but some or most of the .TTF fonts can't be deleted... It's says that it's part of the system fonts...
Any way on how to delete them? Or any other ways on how to resolve this problem?
We tried to do your advise, but some or most of the .TTF fonts can't be deleted... It's says that it's part of the system fonts...
Any way on how to delete them? Or any other ways on how to resolve this problem?
If they are system fonts they are unlikely to cause an issue.
And removing any others did not solve this...?
You can try and removing the open type fonts too, but they are less likely to cause this.
If font removal does not help, you need to isolate ut from user or machine issue. Does the problem occur with a sys admin logged on?
And removing any others did not solve this...?
You can try and removing the open type fonts too, but they are less likely to cause this.
If font removal does not help, you need to isolate ut from user or machine issue. Does the problem occur with a sys admin logged on?
ASKER
Yes, the problem also occurs even with a sys admin logged on...
:(
:(
ASKER CERTIFIED SOLUTION
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ASKER
Captain's advise may not be the exact solution for us, but we got idea on how to resolve it.
"... That is not a bad thing, so it is a machine config rather than profile." so from that message, we remember that even in Admin part, we encounter error problem with the acrobat distiller, so we decided to reinstall everything then install Adobe programs, after installing Windows, to see whether we'll still have problem or not anymore...
Thank you!
"... That is not a bad thing, so it is a machine config rather than profile." so from that message, we remember that even in Admin part, we encounter error problem with the acrobat distiller, so we decided to reinstall everything then install Adobe programs, after installing Windows, to see whether we'll still have problem or not anymore...
Thank you!
Remove all the TTF fonts from the font folder in C:\windows. See if problem has been resolved. Then add fonts back in either one by one or in small batches to isolate the culprit.
hth
capt.