Office 2013 Install Fails

mvalencia2003
mvalencia2003 used Ask the Experts™
on
How can I fix error:
Microsoft Office Professional Plus 2013 configuration did not complete successfully.  Error 1706.  Setup cannot find the required files.  Check your connection to the network, or CD-ROM drive.  For other potential solutions to the problem, see c:\users\profile\appdata\local\temp\setup000013c4\setup.chm

???
Thanks,
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Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
Where are you installing from? If the DVD drive or network, I suggest doing it from your hard drive instead. So one idea is to copy the install files from your DVD or network to your hard drive. Another idea is to download the trial version of Office Professional Plus 2013 from the Microsoft site:
https://www.microsoft.com/en-us/evalcenter/evaluate-office-professional-plus-2013

After installing the trial version, convert it into a licensed version by following the instructions in this article:
http://www.askvg.com/how-to-convert-microsoft-office-2013-trial-version-into-full-version-without-reinstalling/

Regards, Joe
If you doing a typical 2013 installation probably means the installer is trying to connect to the office setup site to download the files, what kind of firewall is the system behind?  If a standard home type should not be issue, but a business class might not have the exceptions in its web blocker rules to allow the connection.

Author

Commented:
Network location ,
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Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
> Network location

Going back to my earlier post, copy the entire install folder from the network to your hard drive and install from the hard drive. If that fails, you may have corrupted install files, in which case, try the other suggestion in my first post, i.e., download the trial from MS to your hard drive, install from there, and then enter your product key to turn it from a trial into a licensed product.
Nathan HendersonNetwork and System Administrator

Commented:
This is for an older version, but it may help.

From https://support.microsoft.com/en-us/kb/297834

Use an Alternative Network Administrative Installation

If the original administrative installation from which you installed Office is not available, you can use a different administrative installation for the Office source file location. To do this, follow these steps:

    Click Start and then click Run.
    In the Open box, type a command line similar to the following, and then click OK
    new network path\Setup.exe /fvm package name.msi
    where new network path is the full path to the alternative network administrative installation, and package name is the name of the Windows Installer .msi package on the root of this administrative installation (for example, Proplus.msi).

    Click OK when the update is finished.

Note After you follow these steps, the Windows Installer uses this new server location whenever it needs to reinstall, repair, or add a feature to your Office installation.


There is another resolution to try on that page as well.

Author

Commented:
Trying install today again will let all know of results ,,

Author

Commented:
Copied to local C Drive (root) , got same error

??
Developer
Fellow 2017
Most Valuable Expert 2018
Commented:
> Copied to local C Drive (root) , got same error

Try my second suggestion from the earlier post —  download the trial version of Office Professional Plus 2013 from the Microsoft site to your local hard drive:
https://www.microsoft.com/en-us/evalcenter/evaluate-office-professional-plus-2013

After installing the trial version, convert it into a licensed version by following the instructions in this article:
http://www.askvg.com/how-to-convert-microsoft-office-2013-trial-version-into-full-version-without-reinstalling/

Regards, Joe

Author

Commented:
Question -
new network path\Setup.exe /fvm package name.msi

What would the "package name" be???  Which file?
Joe WinogradDeveloper
Fellow 2017
Most Valuable Expert 2018

Commented:
proplusww.msi

But I still suggest that you install from the hard drive, not the network.

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