Outlook 2013 Red X enstead of Image

I have office 365 with outlook 2013 that comes with it. I had a customer send me some images and all I get is a red x in a box. Tried to save as picture but got error message they are png. How can I get rid of the red X?Red-X.docx
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Tony GiangrecoCommented:
This could be a failed installation, corrupted outlook application, Shortcut problem or virus related issue.

I'd remotely log into his system and create a new desktop icon first. if that does not resolve the problem, check his anti-virus and verify the Pc is clean. If the problem persists, perform a Office Repair in Programs and Features.

Let me know how if these suggestions resolve the issue.

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