Virus

What is a legit way to get rid of cheap for all ads?

Without introducing new viruses in the process?

Thanks
Richard KortsAsked:
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JohnBusiness Consultant (Owner)Commented:
Can you be more specific?

Windows IE (and probably other browsers) have Pop Up control that it fairly effective. Do you have Pop Up control enabled fully?  And do you get web Pop Ups in your browser.

Do you get Pop Ups in Windows (not using a browser)?

Are you getting Junk Mail in your Inbox (spam control not working)?

Are you going to sites that are harbouring virus sites?  You need good virus control for this. What Anti Virus do you use?
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Richard KortsAuthor Commented:
To John Hurst,

There is a thing called Cheap for All; it somehow has infected my wife's (almost) new computer.

Among other things:

(1) When you do a Google search for anything, you get the search results and then within about 2 seconds, the search results are replaced with a different list. Does it no matter WHAT you are searching for.

(2) It does pop ups or creates NEW browser windows of things on a random basis.

(3) Frequently pops up a window that is just text with an OK button that says (to the effect of) "if you are using Cox services, it is urgent you call xxx to deal with serious issues on your machine". It's a lot more lengthy that that, if you click the OK button, it disappears. We use Cox internet.

I have already run Malware bytes & tdsskiller (as the other respondent suggested). I'm NOT doing all those things.

I'm using FireFox.
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JohnBusiness Consultant (Owner)Commented:
Download, install and run Process Explorer from Microsoft. Look under the Explorer tree (left side) and see if there are strange (alphanumeric) processes running. If so, kill the processes and do not restart.

Exit Process Explorer and run Malwarebytes again. Allow it to remove malware. Then restart and test.

If your virus applications find nothing, and if no strange process exist, you may need to back up and reinstall Windows. Despite claims to the contrary, not all viruses can be eradicated.
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David AndersTechnician Commented:
"cheap for all" was not found "cheap-o" was found
Adware and browser hijacks require similar removal techniques.
This site has a step by step for Cheap-o
http://www.fixyourbrowser.com/removal-instructions/how-to-remove-cheap-o-ads-removal-guide/

installing http://mywot.com in each browser may help prevent reinstall of such things.
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Richard KortsAuthor Commented:
John Hurst,

There are many things running that I have no clue. I recognize a few (like FireFox). Most are no clue. But I'm sure many are OK, I don't want to delete anything

I tried to no a snippit capture & email to you, didn't work.

We brought the computer at CostCo; we can take it back & get a new one for no charge within 90 days.

I'm thinking of doing that.
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Richard KortsAuthor Commented:
I had the name wrong; it's called "cheap4all virus".

There are a bunch of recommendations on the web.

I went to uninstall programs on Control Panel; nothing there.

There was a thing called 360 security that I suspected; I removed it.

Not sure where I'm at for now.
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JohnBusiness Consultant (Owner)Commented:
1. About looking through Process Explorer:  If the process has a proper name  (Firefox or like), no, do not delete those. Names like {AE03F3B4.....} are usually troublesome candidates for deletion.

2. 360 Security may be Norton 360. It is not my favourite program but (if it is Norton) it is not a virus.

3. we can take it back ....   I'm thinking of doing that.   <--- If you would do this anyway, back up, format and run the Windows Recovery. Check to make sure it is all OK and then restore your programs and data
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David AndersTechnician Commented:
WIndows Recovery would be a reasonable course of action, computer is back to it's out of the box condition.
You do not note the version of Windows.
Knowing what browser you are using is sorta critical.  IE, Chrome, Firefox or all three?
All browsers can be reset to their default condition (maybe a solution, probably not)
The problem was installed, usually be downloading it, or something containing it.
It is classed as a PUP, Potentially Unwanted Program.
Downloading, installing and running Superantispyware from http://FileHippo.com would be a relatively easy process.
When running Superantispyware, the first option to be displayed is PUPs removal.
I do not know from experience whether it recognizes this PUP or not, it is often successful at removing listed PUPs.
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