panther91
asked on
Emails not sending due to "MTA"Poor reputation and "ERS-RBL"
Hi guys,
We are having problems sending emails to some domains. I've checked our public ip against spammer blacklists and it doesn't appear. We have regular virus scans on all systems which haven't detected anything. I suspect this problem is being encountered because we send out a weekly group of bulk emails to let our customers know what we have available- a lot of the recipients have to get them out of their spam folders to make an order and now we are seeing quite a few bounce back altogether. My 1st thought was to change our public IP address anyway, as there it must be blocked somewhere that I've not found, and then( as I understand) there is a way to change outlook settings so when bulk emails are sent they don't all send at once ie so we don't just get blocked again
Before I do that, I wanted to check if that might create other problems I hadn't considered, or indeed if there are some other things I should try first?
FYI our ip address is static and shared by 4 different computers on our network
thanks,
p.s I did look up similar questions but I didn't find one exactly the same as ours - apologies in advance if there is one the same you've already answered
We are having problems sending emails to some domains. I've checked our public ip against spammer blacklists and it doesn't appear. We have regular virus scans on all systems which haven't detected anything. I suspect this problem is being encountered because we send out a weekly group of bulk emails to let our customers know what we have available- a lot of the recipients have to get them out of their spam folders to make an order and now we are seeing quite a few bounce back altogether. My 1st thought was to change our public IP address anyway, as there it must be blocked somewhere that I've not found, and then( as I understand) there is a way to change outlook settings so when bulk emails are sent they don't all send at once ie so we don't just get blocked again
Before I do that, I wanted to check if that might create other problems I hadn't considered, or indeed if there are some other things I should try first?
FYI our ip address is static and shared by 4 different computers on our network
thanks,
p.s I did look up similar questions but I didn't find one exactly the same as ours - apologies in advance if there is one the same you've already answered
ASKER
Hi Kimputer,
I have just checked against that link, (thanks) but we are not listed there either
I have just checked against that link, (thanks) but we are not listed there either
In that case, I need all the details you can provide from the original error bounce messages you got.
ASKER
here are the details as follows-
(I've xxx out the ip addresses of our customers for their privacy but have left ours in, if you could delete the comment once you have our ip details that would be great)
One thing I noticed is the IP address supposedly blocked in the 1st message below ( 27.50.86.100 )is not our public address, it is but I've checked that with Mx toolbox and it is clear too
our public ip address is 59.100.5.18 (also not listed)
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
jigsawgc@westnet.com.au
host asav.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in16.iin
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
info@united-nurseries.com.
host cusdomain.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in8.iine
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
claire_thegardenweston@iin
host as-av.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in4.iine
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
don@thegardenpn.com.au
host mx1.pm.telstra.com [xxxxx]
SMTP error from remote mail server after initial connection:
554 bne3-0002mz.server-mail.co
on SPAMCOP DNS RBL
other message error:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
bretth@ballaustralia.com
host in-mig03.hes.trendmicro.co
SMTP error from remote mail server after RCPT
TO:<bretth@ballaustralia.c
550 5.7.1 <bretth@ballaustralia.com>
ERS-RBL.
------ This is a copy of the message, including all the headers. ------
Return-path: <jeff@potnall.com.au>
Received: from 59-100-5-18.syd.static-ipl
helo=PotnAll3)
by SAU-96898-OR.servercontrol
(envelope-from <jeff@potnall.com.au>)
id 1Z4Keg-0001O6-47; Mon, 15 Jun 2015 13:01:46 +1000
hopefully that might help? FYI i'm setting our bulk emails up through constant contact now but obviously still need our regular email for regular business as well,
thanks,
(I've xxx out the ip addresses of our customers for their privacy but have left ours in, if you could delete the comment once you have our ip details that would be great)
One thing I noticed is the IP address supposedly blocked in the 1st message below ( 27.50.86.100 )is not our public address, it is but I've checked that with Mx toolbox and it is clear too
our public ip address is 59.100.5.18 (also not listed)
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
jigsawgc@westnet.com.au
host asav.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in16.iin
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
info@united-nurseries.com.
host cusdomain.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in8.iine
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
claire_thegardenweston@iin
host as-av.iinet.net.au [xxxxx]
SMTP error from remote mail server after initial connection:
554-icp-osb-irony-in4.iine
554 Your access to this mail system from 27.50.86.100 has been rejected
due to the sending MTA's poor reputation. If you believe that this failure
is in error, please contact the intended recipient via alternate means.
don@thegardenpn.com.au
host mx1.pm.telstra.com [xxxxx]
SMTP error from remote mail server after initial connection:
554 bne3-0002mz.server-mail.co
on SPAMCOP DNS RBL
other message error:
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
bretth@ballaustralia.com
host in-mig03.hes.trendmicro.co
SMTP error from remote mail server after RCPT
TO:<bretth@ballaustralia.c
550 5.7.1 <bretth@ballaustralia.com>
ERS-RBL.
------ This is a copy of the message, including all the headers. ------
Return-path: <jeff@potnall.com.au>
Received: from 59-100-5-18.syd.static-ipl
helo=PotnAll3)
by SAU-96898-OR.servercontrol
(envelope-from <jeff@potnall.com.au>)
id 1Z4Keg-0001O6-47; Mon, 15 Jun 2015 13:01:46 +1000
hopefully that might help? FYI i'm setting our bulk emails up through constant contact now but obviously still need our regular email for regular business as well,
thanks,
ASKER CERTIFIED SOLUTION
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ASKER
Was good to have different server IP's explained for our spam blocking issue.
Not only will it show you if you are listed (how/why/when), there's a delisting option, and since you are in control of that network, you should be the one to delist anyway.