Client-Only rules causing a duplicate message

Hi I have two users both on Outlook 2010 that are getting duplicate emails for a client side rule. They have the desktop alert option enabled for the rule, which turned the rule into a client side rule. When the rule runs, they get a dupe email for whatever that rule applies to. I have removed and re-added outlook profile. I even made sure that the old outlook folder was not used. When the new profile is created and outlook is first used, it works great, no dupe email. if outlook is closed, then reopened, and the rule ran, the dupes are created again. I tried removing and cache mode, same issue. Of course I know the disable the desktop alert option, but they both want that option enabled. Any ideas of how keep that enabled yet avoid the dupes?
xzay1967Asked:
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Will SzymkowskiSenior Solution ArchitectCommented:
Have you got them to try a different Windows Profile? It seems like the Outlook profile is continueally corrupting itself in some way. I would suggest trying to re-create the Windows Profile, and see if that helps.

Will.
xzay1967Author Commented:
Hmm, haven't tried that. I figured that since I created new outlook profiles to include having outlook build a whole new folder structure [microsoft\outlook], that would suffice. I will try that and see.
David Johnson, CD, MVPOwnerCommented:
with two users there is no solution
xzay1967Author Commented:
The issue was due to the desktop alert being turned on.

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