Cannot View Public Folders in Outlook, get "Cannot Expand the Folder. The set of Folders Cannot Be Expanded. Your Profile is Not Configured".

I have a user who can no longer view public folders in his Outlook 2013 client. The OS is Win 8.1. He can view them on any other pc. It is just this one. I have deleted any recent updates which may have caused this with no luck. I have deleted his mail profile and added back in and no luck. All updates are current. He is the only user who has this issue, so it has to be something corrupt on his machine. Please help!Outlook PF Error
JessicaWattersAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
Because you stated that if he uses a completely different machine he has no issues. This to me seems like a Windows Profile issue. Have you been able to re-create the profile on this machine and have the user test again?

Will.
0
JessicaWattersAuthor Commented:
It just started happening on one other users pc (or just noticed) where he goes to open the public folders and then they just disappear. The two users with the issue use a different domain name for their email then other users if that means anything.??
0
JessicaWattersAuthor Commented:
The weird thing is I am testing it on my pc now and the profile is behaving fine. I use both same OS and Outlook version as the problem users.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

JessicaWattersAuthor Commented:
If I do a repair on the mail profile  who PF are disappearing the public folders show back up but disappear after around 30 seconds.
0
Will SzymkowskiSenior Solution ArchitectCommented:
No that should not matter. Have you tried to create a new WIndows profile as i stated in my first post?

Will.
0
JessicaWattersAuthor Commented:
No I will do that as my next step, I didn't want to resort to that.
0
JessicaWattersAuthor Commented:
I dont want to lose the original name for the users profile. We have a special nomenclature we use. It probably wont let me re-create using same name correct?
0
Will SzymkowskiSenior Solution ArchitectCommented:
All you need to do is the following...
- logout of the problematic users profile
- reboot (there might be locked files in the users profile)
- Login as administrator (or another account that has local admin rights on the machine)
- rename the users profile to username.old
- have the user log back into the computer (this will force the profile to be re-created)
- test the Outlook to ensure that it works
- If it does work, then move the profile items from the .old profile (my docs, desktop items, IE Favorites etc to the new profile)

Will.
0
JessicaWattersAuthor Commented:
OK I did this, but I get a message that windows has created a temporary profile and it will be deleted upon signing out?? I does not create a new folder with the new name but I do see my "profile.old" there still. How do I force it to create a new profile. ?
0
JessicaWattersAuthor Commented:
It does work under new profile! How do I set it up so that its not temporary?
0
JessicaWattersAuthor Commented:
I've also tested on my pc deleting the old profile and logging back in and it still seems to create this new temporary profile which deletes everything upon exiting. So the fix for creating a new profile works, but I need it to not be temporary.
0
JessicaWattersAuthor Commented:
Error.PNG
0
Will SzymkowskiSenior Solution ArchitectCommented:
You did not delete the profile correctly. The profile is logged referenced in the registry. So what you need to do is login to the machine and delete the registry entry that references the old profile.

Do the following...
- login to the machine (as your account)
- open the registry
- go to the following path HKLM\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList
- in the right hand pane you will see a list of SID's
- each SID represents a profile
- click on each SID until you find the one that references the profile and then delete it

Once you have deleted this registry key you will then be able to create a new profile for this user.

Will.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JessicaWattersAuthor Commented:
I just tested and realized it didnt delete the .old profile info. so I can still move my info. Thanks so much for your help and thorough explanation.
0
JessicaWattersAuthor Commented:
Everything worked. I didnt realize I had to delete form the registry as well till the later explanation. Thank you.
0
Will SzymkowskiSenior Solution ArchitectCommented:
Glad to help!

Will.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.