Genuine Windows not validated

Hi

A client asked me to discover why the Windows on one of his machines need to be activated, all of a sudden and out of the blue
I checked various aspects of his machine, and finally tried to activate his product key by phone: it was rejected
I therefore told my client that his product license was fake.
Asked to fix this situation, I ordered a license key via eBay.
I integrated it using the following two commands:
slmgr.vbs -ipk (your product key)
 slmgr.vbs -ato

Open in new window

I then navigated to the following site:

Genuine Advantage

I will now attempt to validate this present product key via phone.

Any ideas or opinions ?

Personally I'm beginning to wonder whether I haven't forced my client to purchase a new key while in fact his original key was fine to start with.

thanks
yann
Yann ShukorOwnerAsked:
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jcimarronCommented:
Yann Shukor --
It is a little unclear what you have done--where things stand.

If you used Genuine Advantage on the old key before activating the new key, and it says the old key is valid.  Then you should contact MS Support for help.
https://support2.microsoft.com/common/international.aspx?rdpath=1&gprid=6527

Has he contacted the maker/seller of the PC?
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Yann ShukorOwnerAuthor Commented:
Thanks Jcimarron
I just tested the new key via phone activation and the response was positive

Therefore I'll simply presume that the online Web genuine advantage isn't really that accurate
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David Johnson, CD, MVPOwnerCommented:
Genuine Advantage used the new key that you imported not the OLD key since you had imported the new key using the slmgr -ipk procedure.
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jcimarronCommented:
Yann Shukor--
Glad to have helped.
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Yann ShukorOwnerAuthor Commented:
there was no problem
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