Genuine Windows not validated


A client asked me to discover why the Windows on one of his machines need to be activated, all of a sudden and out of the blue
I checked various aspects of his machine, and finally tried to activate his product key by phone: it was rejected
I therefore told my client that his product license was fake.
Asked to fix this situation, I ordered a license key via eBay.
I integrated it using the following two commands:
slmgr.vbs -ipk (your product key)
 slmgr.vbs -ato

Open in new window

I then navigated to the following site:

Genuine Advantage

I will now attempt to validate this present product key via phone.

Any ideas or opinions ?

Personally I'm beginning to wonder whether I haven't forced my client to purchase a new key while in fact his original key was fine to start with.

Yann ShukorOwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Yann Shukor --
It is a little unclear what you have done--where things stand.

If you used Genuine Advantage on the old key before activating the new key, and it says the old key is valid.  Then you should contact MS Support for help.

Has he contacted the maker/seller of the PC?
Yann ShukorOwnerAuthor Commented:
Thanks Jcimarron
I just tested the new key via phone activation and the response was positive

Therefore I'll simply presume that the online Web genuine advantage isn't really that accurate

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
David Johnson, CD, MVPOwnerCommented:
Genuine Advantage used the new key that you imported not the OLD key since you had imported the new key using the slmgr -ipk procedure.
Yann Shukor--
Glad to have helped.
Yann ShukorOwnerAuthor Commented:
there was no problem
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.