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Strange user profile issues on Windows 7 system

I have a user who was complaining that her favorites were missing so I checked her Windows 7 system and found that there were two user profiles with her name "C:\users\jdoe and C:\users\Jane Doe".
She had full rights to c:\users\jdoe, but not the other user folder. When I checked I found that all of her favorites were in the c:\users\Jane Doe user profile so I copied them over. They still don't appear, but some additional shortcuts showed up on her desktop. Ones she said were missing as well.

I haven't looked, but I'm not hopeful there is a restore point for her user folder. How can I get her user profile reverted back two weeks?

Adam Leinss

The user profile is apart of the System Restore snapshot. So you can do a System Restore to two weeks ago or if you just want the bits of the profile you can use shadow explorer: http://www.shadowexplorer.com/

Note that you will have to manually re-name some of the files if you go the 2nd route, such as renaming the "dummy" file in the SRP container back to ntuser.dat.

nobus

>> I found that all of her favorites were in the c:\users\Jane Doe user profile << any reason why you just use this user - and delete the other?
you may need to copy over the data first

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cwhitmore88

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nobus

that is a better solution

cwhitmore88

ASKER

Due to time constraints I didn't have time to find the specific issue. Reimaging was the only solution.