Strange user profile issues on Windows 7 system

I have a user who was complaining that her favorites were missing so I checked her Windows 7 system and found that there were two user profiles with her name "C:\users\jdoe and C:\users\Jane Doe".
She had full rights to c:\users\jdoe, but not the other user folder. When I checked I found that all of her favorites were in the c:\users\Jane Doe user profile so I copied them over. They still don't appear, but some additional shortcuts showed up on her desktop. Ones she said were missing as well.

I haven't looked, but I'm not hopeful there is a restore point for her user folder. How can I get her user profile reverted back two weeks?
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Adam LeinssServer SpecialistCommented:
The user profile is apart of the System Restore snapshot.  So you can do a System Restore to two weeks ago or if you just want the bits of the profile you can use shadow explorer:

Note that you will have to manually re-name some of the files if you go the 2nd route, such as renaming the "dummy" file in the SRP container back to ntuser.dat.
>>   I found that all of her favorites were in the c:\users\Jane Doe user profile   <<   any reason why you just use this user - and delete the other?
you may need to copy over the data first
cwhitmore88Author Commented:
It looks like she set something in the OS that now hides her files, shortcuts and favorites.
I plan to reimage the system instead of spending more time on it.

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that is a better solution
cwhitmore88Author Commented:
Due to time constraints I didn't have time to find the specific issue. Reimaging was the only solution.
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Windows 7

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