AutoVue error

Hello Experts!
My main client is a high end machine shop that makes medical equipment/Sugerical equipment/body parts.
They use severl high-end CNC programs and use AutoVue to view parts before they cut them.

On this ONE computer, I get this error: "Unexpected error in fileGet3DentityDefinitions"
and it will not open a drawing. This SAME file opens on many other computers fine.

I updated the video driver to the latest. This computer is a brand new Dell Precision desktop with 16 GB RAM.

I uninstalled the program and reinstalled it with no luck.

Any ideas on what to do to fix this issue?
DocomonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

gheistCommented:
Would be nice to hear file extension and "high end CNC" software name that created it...
DocomonAuthor Commented:
Fixed it myself. Turns out the issue was with the Intel Video driver! Strange.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DocomonAuthor Commented:
The issue was the Intel Video driver. Replaced video adaptor and it works perfectly now.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.