VssSyncStart Operation Failed: Access is Denied

Experts Exchange,

I have been having VMware 5.5.0 Snapshot errors using Netbackup 7.6.0.3.  NetBackup job error 156. Failed to quiesce the virtual machine. All local drives is not frozen.  vSphere Client server event reports, warning message from esx host: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: "VssSyncStart' operation failed: Access is Denied. (0x80070005). vpxuser

This is happening to random Windows 2008R2 Servers.

Any help with solving this will be greatly appreciated!

V/R,
James
James TudtudAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
If you manually Take a snapshot with the quiesce option ticked, do you get the same error, e.g. can you reproduce it?
0
James TudtudAuthor Commented:
Hi Andrew.  Thank you for replying. I can take a manual vSphere snapshot with the quiesce option and the virtual machine's memory ticketed however when I initiate the backup job from NetBackup, I get the same 156 error.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
I can take a manual vSphere snapshot with the quiesce option and the virtual machine's memory ticketed

this works - okay ?

can you do this without the memory option ticked, do you get an error ?
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

James TudtudAuthor Commented:
Thanks for the suggestions. I am getting some weird errors in vSphere. If I uncheck the "Snapshot the virtual machine's memory" and check the "Quiesce guest file system" the snapshot fails with the following error.

Warning message from esx host: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: "VssSyncStart' operation failed: Access is Denied. (0x80070005). vpxuser


If I check both options, the snapshot succeeds.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Okay, this was what I wanted to see you report.

there would appear to be a fault in the VM, with the VSS Writers.

I would remove and re-install VMware tools. (this will require several reboots) of the VM.
0
James TudtudAuthor Commented:
Thanks for the info.  Uninstalling and Reinstalling VMware Tools does not fix the issue however When I deselect VSS when installing the VMware Tools, the backups will work.  We are still troubleshooting why the backups sporadically fail when it was successfully working the previous day.
0
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Yes, because VSS is called to create you a consistent backup.

VMware Tools is not using that driver now, to Sync the VM file system.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.