We help IT Professionals succeed at work.
Get Started
Windows 7 Home Preimum black screen with mouse pointer
I've got a Dell laptop which boots to a black screen with just the mouse pointer.
So far I have run Kaspersky 10 from boot, run CHKDSK, run SFC. I have also checked Explorer.exe is in the correct place in the registry.
Ctl, Alt, Del doesn't work and safe mode is the same.
Very weird thing is it has teamviewer on and when it boots I can see it come up on our monitoring platform, I can teamviewer in but still black screen but I can move the mouse cursor remotely. Also can see shares from another PC. looks like it is working but explorer isn't loaded.
So far I have run Kaspersky 10 from boot, run CHKDSK, run SFC. I have also checked Explorer.exe is in the correct place in the registry.
Ctl, Alt, Del doesn't work and safe mode is the same.
Very weird thing is it has teamviewer on and when it boots I can see it come up on our monitoring platform, I can teamviewer in but still black screen but I can move the mouse cursor remotely. Also can see shares from another PC. looks like it is working but explorer isn't loaded.
Why Experts Exchange?
Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.
Jim Murphy
Programmer at Smart IT Solutions
When asked, what has been your best career decision?
Deciding to stick with EE.
Mohamed Asif
Technical Department Head
Being involved with EE helped me to grow personally and professionally.
Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question
Connect with Certified Experts to gain insight and support on specific technology challenges including:
- Troubleshooting
- Research
- Professional Opinions
Did You Know?
We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE