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Windows 7 Home Preimum black screen with mouse pointer
I've got a Dell laptop which boots to a black screen with just the mouse pointer.
So far I have run Kaspersky 10 from boot, run CHKDSK, run SFC. I have also checked Explorer.exe is in the correct place in the registry.
Ctl, Alt, Del doesn't work and safe mode is the same.
Very weird thing is it has teamviewer on and when it boots I can see it come up on our monitoring platform, I can teamviewer in but still black screen but I can move the mouse cursor remotely. Also can see shares from another PC. looks like it is working but explorer isn't loaded.
So far I have run Kaspersky 10 from boot, run CHKDSK, run SFC. I have also checked Explorer.exe is in the correct place in the registry.
Ctl, Alt, Del doesn't work and safe mode is the same.
Very weird thing is it has teamviewer on and when it boots I can see it come up on our monitoring platform, I can teamviewer in but still black screen but I can move the mouse cursor remotely. Also can see shares from another PC. looks like it is working but explorer isn't loaded.
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ASKER
I've attached the KAS 10 report
ScanObject.txt
ScanObject.txt
Some files were not deleted properly. Is Java6 still used (highly risky!)?
In any case, follow my advice about the other virus scanners (scan again with usb/dvd boot).
After it's marked as clean (please check you use not only an updated usb/dvd media, make sure the newest virus signature database is being used/downloaded/imported),
After that, use a password reset boot media (Hiren, Trinity Rescue Disk, or whatever), enable Administrator, blank the password, and test if you can log in to this account. If it still logs in as the old user, use another boot CD where you can make registry edits, so you can disable the auto logon feature.
After finally logging in as administrator, and the problem is NOT in this profile, the virus probably limited its damage to that old user. Create a new user, and log in as that new user. Now slowly import things back from the old user, one by one.
In any case, follow my advice about the other virus scanners (scan again with usb/dvd boot).
After it's marked as clean (please check you use not only an updated usb/dvd media, make sure the newest virus signature database is being used/downloaded/imported),
After that, use a password reset boot media (Hiren, Trinity Rescue Disk, or whatever), enable Administrator, blank the password, and test if you can log in to this account. If it still logs in as the old user, use another boot CD where you can make registry edits, so you can disable the auto logon feature.
After finally logging in as administrator, and the problem is NOT in this profile, the virus probably limited its damage to that old user. Create a new user, and log in as that new user. Now slowly import things back from the old user, one by one.
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ASKER
Hi nobus
Sticky keys or any key or combination of keys work.
I have tried to run restore points and they all fail.
kimputer
Administrator account wouldn't reactivate.
I have decided to reformat as I was able to save the data in a USB caddy.
Thanks for all the input.
Sticky keys or any key or combination of keys work.
I have tried to run restore points and they all fail.
kimputer
Administrator account wouldn't reactivate.
I have decided to reformat as I was able to save the data in a USB caddy.
Thanks for all the input.
that seems the best option
don't forget to close this
don't forget to close this
ASKER
There is only one user so it bypasses the login screen although there is a password on the user, checked disk and is OK, I've now got it in a caddy and can copy the data. I think it may have been hit with a virus, there seems to be a lot of people with the same problem but no real fixes.