Link to home
Start Free TrialLog in
Avatar of lryan85
lryan85

asked on

Preventing emails being moved into "Outlook Today" in Outlook 2010

Morning All.

Our company sends and receives emails from a generic email address and emails received into a shared generic mailbox.

When emails are received in to this general mailbox, our receptionist will move the email into the concerned staff members individual mailbox.

it appears that when emails are moved, it can sometimes be dragged into the "outlook today" section and thus requires us to have this turned off to view these messages.

In the past, i have been told there is a way to restrict users being able to do this in previous versions without compromising access to the individuals mailbox.

Is this still possible in Outlook 2010? if so, how?
Avatar of jcimarron
jcimarron
Flag of United States of America image

lryan85 --
There is no "Outlook Today" folder as part of normally installed Outlook 2010.
You can create it by right clicking on a message|Move|Other Folder|New.  

It can be deleted once created.  

I have a suspicion the Receptionist is not so accurate in choosing the folder to which to move these messages.
Avatar of lryan85
lryan85

ASKER

Hi Jcimarron,

I only used the term folder as it appears like one once you untick show outlook today summary off from properties.
lryan85--
Can you give us a screen shot?  I really do not know what you mean by Outlook Today.
As mentioned you can delete any Outlook Today folder, if created, which should avoid messages being moved there.
Avatar of lryan85

ASKER

Sure, I'll upload one in the morning (currently 18:49 UK time)
Avatar of lryan85

ASKER

as normal outlook clients will show, when you expand on the user, you can see inbox etc. Most of the emails go here fine
User generated image
but sometimes, they get dropped over to section boxed in red, which unless somebody else checks, the user cant see the email. When the user clicks on this part, they can see there outlook today summary only.

User generated image
this is where i want to restrict people being able to drag emails into.
lryan85--
When you click the name (boxed in red in your screenshot) you should open a window which has the date at the top left and "Customize Outlook Today" at the top right.  Click on  "Customize Outlook Today" and uncheck the box "When Starting, go directly to Outlook Today".  Now it becomes difficult to otherwise access the  
" Outlook Today" window and drag messages into it.
Avatar of lryan85

ASKER

JCIMARRON thank you for your help so far but i dont think you understand the problem i am trying to fix.

Correct, when you click on the name in the red box, you should get Outlook Today but thats not the issue

The issue i have is:

When the user click on the mailbox name E.g. firstname.surname@domain.com they see the outlook today screen - correct
When other people click on the mailbox name, they see email messages that are not visible in the "Inbox"  by firstname.surname@domain.com and as a result, emails can be missed for weeks, months or years

if emails are dragged to the "inbox", there is no issue and emails can be seen.

I want to stop the 2nd bullet point from happening!

hope that makes it clearer
lryan85--
If user does not open the Outlook Today window in the first place, then messages cannot be dragged there.
Avatar of lryan85

ASKER

Brilliant! i will try that out over the weekend and come back.
lryan85--
Remember.
"Click on  "Customize Outlook Today" and uncheck the box "When Starting, go directly to Outlook Today".  That should prevent the Outlook Today folder from opening automatically.
Avatar of lryan85

ASKER

Jcimarron,  your steps have been actioned but that still isnt preventing emails being moved into the "Outlook Today" folder.

the only difference is that when the user clicks on name.surname@domain.com, they can now see the messages mis-placed.

is there no permission setting that i could alter?
ASKER CERTIFIED SOLUTION
Avatar of jcimarron
jcimarron
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of lryan85

ASKER

ok thanks,

Admin, please close this topic.
lryan85--
You are the one who should close the topic.
https://www.experts-exchange.com/help/viewHelpPage.jsp?helpPageID=24