WLC Licencing

I have a pair of Wireless LAN Controllers (WLC) working in High Availability. A primary and a stand-by device.
I had an existing permanent no-expiration licence on one of them that could hold an 10 number of Access Points (APs). Now that the network has grown, I have purchased an additional permanent licence for 20 APs and installed it on the Primary WLC.
When the new licence was installed it was enabled with "in-use" status and the old licence was demoded to "inactive" status.

The licence capacity of the primary WLC reports with a capacity of 20 maximum APs instead of 30.

I haven't purchased an Adder licence to increase the numbers of the old licence. should I switch my second licence of 20 APs to an adder licence?

Please help.
Christoforos AcadjiotisSystems and Network AdministratorAsked:
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Craig BeckCommented:
What exactly did you purchase?

All licenses should be adder licenses.  Did you simply purchase a license and install it on the primary WLC or did you ask Cisco to send you an amended license?
Joey YungSenior Network EngineerCommented:
Can you double confirm you are buying a "base" or "adder" license? You should order "adder" for your scenario.

BTW, I have experience before the Cisco generate a wrong license type for me, which similar situation with you. If you have order the adder license correctly, try to open a TAC case and let them to verify it.
Craig BeckCommented:
You can't buy a base license unless you purchase hardware.

Please tell us what part code you ordered.

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Christoforos AcadjiotisSystems and Network AdministratorAuthor Commented:
hi! actually I was consulted by the local CISCO representative that the price for an additional licence for new APs to be accommodated to the WLC is actually cheaper to purchase a new WLC and get the licence that came with it. But now from what you guys say this was probably a big mistake.

Thank you all a bunch!
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