Combo Box turned into a picture when spreadsheet emailed to user

I distributed an excel file (.xlsm) to many people via email and one emailed me back saying a combo box didn't work.  

When I looked at her file, the combo box had turned into a picture! Any idea what would cause such a thing? Could this be due to a missing ActiveX reference on her machine?
DavisroBudget AnalystAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Zac HarrisSystems Administrator Commented:
I've had this happen after applying those amazing things Microsoft swears by (the updates :) )

This often happens also when you create the workbook in one version of Excel and the user opens it in another version.

Try closing Excel on the problem PC and delete the MSForms.exd file from the following places:



DavisroBudget AnalystAuthor Commented:
So this template went to many people. So when they open it from email, it opens as an unsaved temporary file. Can I programmatically delete these user files when my file opens, or use an environmental variable to make the Temp file open differently?

I created the file in Excel 2010, but I don't know what version of Excel would cause the temp file to open using these Excel 95 (v.8,0) files.

Would it be anything pre- Excel 2003 or just any version different than 2010?
Zac HarrisSystems Administrator Commented:
Only if they don't already have Excel open and only if its your environment to delete things....IT people are picky like that haha
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

DavisroBudget AnalystAuthor Commented:
Turns out this employee opened the file on a Mac using Excel 14.1.0
Rory ArchibaldCommented:
Then ActiveX will never work. Macs don't support it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DavisroBudget AnalystAuthor Commented:
Thanks guys
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.