MSExchange Submissions - Failed Submissions Per Second not equal 0

Hello,

We have been setting up Solarwinds Orion to monitor our Exchange servers to get a better handle on issues before they manifest themselves. Since the initial deployment I am observing the "Failed Submissions per Second" alert getting triggered multiple times per day, although no users are reporting any issues (for example emails sitting in the Outbox).

I see nothing particular in the Event Logs, but when running Performance Monitor on the server itself I am confirming that Orion is correct. According to their documentation, this number should be always 0 in a healthy environment. Microsoft Tech that I worked with said that he sees multiple failed submissions in his demo lab, and concluded that since no users see any real issues, we can "safely ignore those errors" which sounds like a very bad idea.

Failed Submissions per Second
Overall Numbers
What is the general consensus here? I am looking currently at other performance counters, but I am not seeing possible resource issues, and I am also not seeing throttling kicking in as far as I can tell. Unless of course I am not looking at the right places :)
LVL 1
rr2rAsked:
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Amit KumarCommented:
Please provide event IDs related to this issues.
AmitIT ArchitectCommented:
It is bad from MS to say. However, for now just ignore it. The spike you are seeing are due to total number of message submissions that were failed since the service was started.
rr2rAuthor Commented:
@AKG

There is no corresponding event in the logs that I can find. The issue is only reported via the Performance Counters and Orion - which I assume just reads the same data.

@Amit

This seems to be the fallback answer to a lot of issues that I raised with them :) Again, I wish this could be true but it seems off that Orion alerts on those numbers if there is nothing to be concerned about...
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rr2rAuthor Commented:
Was told by Microsoft to ignore said errors, and that basic support is not required to troubleshoot for root cause if there is no service outage. I guess I am stuck at this point...

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AmitIT ArchitectCommented:
That's the best you can do for now. I personally, prefer to track down the root cause. However, if vendor cannot give the solution, then we don't have much option left.
rr2rAuthor Commented:
Quite disappointing I must say that I cannot get any more help from Microsoft. Clearly, the failed attempts to submit are happening still, so this was not due to services starting/restarting, and Microsoft exposes that counter to provide an early warning for a reason. It is quite unfortunate that I am not as familiar with Exchange to figure this out myself, and I cannot get their help diagnosing what could be the root cause...
rr2rAuthor Commented:
There was no fix for the issue and Microsoft recommended ignoring this issue.
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