no printers showing in devices and printers but can see them through word or google chrome etc.

I have a windows8 computer that was upgraded to 8.1 and when we install printers they install but you cannot see them through the devices and printers.  You can access the printers through programs like word or browsers etc.. I went to control panel and print management but this snap in is also not showing up? Appreciate any help
howmad2Asked:
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JohnBusiness Consultant (Owner)Commented:
Windows 8.1 is a different operating system to Windows 8 and an upgrade is not a given (in terms of success).

I think I would be inclined to run DISM as the first thing. DISM is a robust repair tool that had its debut in Windows 8.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

Please try and then let us know.
howmad2Author Commented:
No luck. Any other suggestions
JohnBusiness Consultant (Owner)Commented:
If DISM did not fix this, you should see if you can do a Windows 8 Refresh from Action Center, Recovery options. This keeps data, some settings, but makes you reinstall software.

You can try a Windows 8 Repair Install but I am not sure if that will work after a (presumably on-line) upgrade to Windows 8.1. You need the Windows 8 DVD for this. Here is a tutorial to assist if you can do this.

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

You may have to consider starting fresh.

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JohnBusiness Consultant (Owner)Commented:
I have deleted a non-compliant post above. I have provided a link with a reminder to everyone about blind links:
 
http://support.experts-exchange.com/customer/portal/articles/1162518
Please post in your own words and use links only to support your posts.

Thank you for your understanding. … Thinkpads_User, Topic Advisor
howmad2Author Commented:
I did a fresh install - thank you
JohnBusiness Consultant (Owner)Commented:
Thanks for the update. I suggested a fresh install in my post above, so please follow up and close the question now.  Thanks
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