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Windows 8.1 is a different operating system to Windows 8 and an upgrade is not a given (in terms of success).<br />
<br />
I think I would be inclined to run DISM as the first thing. DISM is a robust repair tool that had its debut in Windows 8. <br />
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Open cmd.exe with Run as Administrator.<br />
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).<br />
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).<br />
Restart the computer and test.<br />
<br />
Please try and then let us know.
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Windows 8.1 is a different operating system to Windows 8 and an upgrade is not a given (in terms of success).

I think I would be inclined to run DISM as the first thing. DISM is a robust repair tool that had its debut in Windows 8.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

Please try and then let us know.

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No luck. Any other suggestions
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I have deleted a non-compliant post above. I have provided a link with a reminder to everyone about blind links:<br />
&nbsp;<br />
<a href="http://support.experts-exchange.com/customer/portal/articles/1162518" rel="ugc nofollow">http://support.experts-exchange.com/customer/portal/articles/1162518</a><br />
Please post in your own words and use links only to support your posts.<br />
<br />
Thank you for your understanding. … Thinkpads_User, Topic Advisor
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I have deleted a non-compliant post above. I have provided a link with a reminder to everyone about blind links:
 
http://support.experts-exchange.com/customer/portal/articles/1162518 [http://support.experts-exchange.com/customer/portal/articles/1162518]
Please post in your own words and use links only to support your posts.

Thank you for your understanding. … Thinkpads_User, Topic Advisor

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I did a fresh install - thank you
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Thanks for the update. I suggested a fresh install in my post above, so please follow up and close the question now. &nbsp;Thanks
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Thanks for the update. I suggested a fresh install in my post above, so please follow up and close the question now.  Thanks

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I have a windows8 computer that was upgraded to 8.1 and when we install printers they install but you cannot see them through the devices and printers. &nbsp;You can access the printers through programs like word or browsers etc.. I went to control panel and print management but this snap in is also not showing up? Appreciate any help
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I have a windows8 computer that was upgraded to 8.1 and when we install printers they install but you cannot see them through the devices and printers.  You can access the printers through programs like word or browsers etc.. I went to control panel and print management but this snap in is also not showing up? Appreciate any help

no printers showing in devices and printers but can see them through word or google chrome etc.

Windows 8 is a personal computer operating system developed by Microsoft as part of the Windows NT family of operating systems, with an emphasis on improving its user experience on tablets. In particular, these changes included a touch-optimized Windows shell based on Microsoft's "Metro" design language, the Start screen, a new platform for developing apps with an emphasis on touchscreen input, integration with online services, support for USB 3.0, Advanced Format hard drives, near field communications, and cloud computing. Additional security features were introduced, such as built-in antivirus software, integration with Microsoft SmartScreen phishing filtering service and support for UEFI Secure Boot on supported devices with UEFI firmware.

Windows 8

A printer is a peripheral which makes a persistent human readable representation of graphics or text on paper or similar physical media. Traditional printers are being used more for special purposes, like printing photographs or artwork, and are no longer a must-have peripheral; 3D printing has become an area of intense interest, allowing the creation of physical objects. An image scanner is a device that optically scans images, printed text, handwriting, or an object, and converts it to a digital image. Hand-held scanners, where the device is moved by hand, have evolved from text scanning "wands" to 3D scanners used for industrial design, reverse engineering, test and measurement, orthotics, gaming and other applications.