Cisco Unity UUCX

Hello Everyone,

I have a UUCX Queue that when the queue is full or no agents are avail to answer a call that I need that to go to a VM box.  Should I create a VM for the trigger/pilot or create another ext. with a VM box and then forward the call to it when there is no agent avail to answer the call.  I just inherited this system by chance and last time I used any CM or UUCX was V4 and V5.  So, please be patient with me.

Thanks,
Tony
TonyLcAsked:
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Bryant SchaperCommented:
this could depend I forward at the CTI route point in case UCCX is down, and I would also in UCCX under the trigger and script.  The script could wait a time before going to voicemail as well.
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José MéndezCommented:
You have several options. You may redirect from the UCCX application to Directory Number in Callmanager that forwards all calls to voicemail.

You may also configure a new Hunt Pilot number, linked to the same Hunt List that contains the voice mail ports. This would be a direct call to Unity, not a forwarded call, therefore, you will also need to configure a Direct Routing Rule in Unity to match the called number, and then direct the call to a voicemail box.
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TonyLcAuthor Commented:
Thanks everyone.  Based on the info provided and some research I am much more clear now and have a solution.  Thank you again for your advice and help.  

Tony
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