<div>
Thanks everyone. &nbsp;Based on the info provided and some research I am much more clear now and have a solution. &nbsp;Thank you again for your advice and help. &nbsp;<br />
<br />
Tony
</div>


Thanks everyone.  Based on the info provided and some research I am much more clear now and have a solution.  Thank you again for your advice and help.  

Tony

<div>
<div class="content wysiwyg-content">
Hello Everyone,<br />
<br />
I have a UUCX Queue that when the queue is full or no agents are avail to answer a call that I need that to go to a VM box. &nbsp;Should I create a VM for the trigger/pilot or create another ext. with a VM box and then forward the call to it when there is no agent avail to answer the call. &nbsp;I just inherited this system by chance and last time I used any CM or UUCX was V4 and V5. &nbsp;So, please be patient with me.<br />
<br />
Thanks,<br />
Tony
</div>
</div>


Hello Everyone,

I have a UUCX Queue that when the queue is full or no agents are avail to answer a call that I need that to go to a VM box.  Should I create a VM for the trigger/pilot or create another ext. with a VM box and then forward the call to it when there is no agent avail to answer the call.  I just inherited this system by chance and last time I used any CM or UUCX was V4 and V5.  So, please be patient with me.

Thanks,
Tony

Cisco Unity UUCX

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.