I have a UUCX Queue that when the queue is full or no agents are avail to answer a call that I need that to go to a VM box. Should I create a VM for the trigger/pilot or create another ext. with a VM box and then forward the call to it when there is no agent avail to answer the call. I just inherited this system by chance and last time I used any CM or UUCX was V4 and V5. So, please be patient with me.