Postini migration to Google Apps - Premature Postini Server shutdown ???

Hi Guys
Can any experts throw some light on the current status of Google Postini services being transitioned to Google Apps. We have known this was to be happening sometime but I am being advised that Google have made several attempts to transition and have failed but then still shutdown (at least one) of its Postini Servers.

This is creating massive problems for my ISP (our customers use exchange mailboxes protected by Postini)

Our ISP reports that Google gave about 2 weeks notice that their accounts were transitioning. Emergency preparation was made and the transition began but failed. Google reported nothing but still shut the Postini side down. Our ISP reports the same thing happening several times and only after considerable high level communications did the service resume. Only to be shut down again the next time the transition was attempted.

I would have thought that this level of failure would be being reported on globally but I can find no high profile references ..  errr trying to Google them, surprise! surprise!

I'd like to know if anyone confirm that Google appear to be grossly mis managing this transition. It is possible of course that our ISP has miss managed this and is now trying to shift the blame. The situation is getting quite serious as we have about 200 mail boxes over about 50 domains. (all different firms)

Can anyone give some more info, confirm, or deny the Google behaviour

Thanks

I
TrevorWhiteIT ConsultantAsked:
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David Johnson, CD, MVPOwnerCommented:
like everything else if it doesn't work replace it. You were advised that postini is going away.. it was up to you to find a replacement. Getting real support from Google is next to impossible.
How many companies were caught in Y2K, Windows XP, and soon Server 2003 even given lots of warning?
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TrevorWhiteIT ConsultantAuthor Commented:
Well thanks for the help David ;-)
If you check out my post you'll see that its my ISP that have been running Postini.
The issue is not that it doesn't work but that a change has not been managed properly.
We have more info now, apparently some customers who had historic google accounts (and may be even existing goolge accounts) have problems. The mail is not forwarded to the correct mailbox outside of the google network.

I have seen published Google migration processes for individuals but nothing for bulk account holders like an ISP.

We are having to point MX's direct to cutsomers accounts to get mail flowing with no anti spam for a while.

Regards
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Allen FalconCEO & Pragmatic EvangelistCommented:
You ISP is feeding you a pile of steaming poop.

Customers, including ISPs using the "partner" edition" of Postini, have known for more than 2 years that Postini was being transitioned away.  ISPs, specifically, have know for more than a year that the Partner editions of Postini and Google Apps were being discontinued, without a replacement path other than full Google Apps for Work. (Not all ISPs were using Partner edition).

Google created Postini Transition web sites, held quarterly webcasts, and has sent dozens of status updates.  The transition off Postini was originally to be completed by the end of 2013.  It was first delayed until Mid 2014 based on customer feedback and some technical issues, and then to June 2015 until they were able to transition email archives successfully to Vault (after a few noticeable hiccups).

As a Google Partner  with hundreds of domains on Postini, ensuring the migration has been smooth for our customers has been a significant resource drain and has certainly had a few 'bumps in the road.'  Coordination of moves to Google Apps or other services, managing the timing of MX record changes, etc, and communicating with customer to reduce their fears have been a constant demand for more than 18 months.

Your ISP should have been monitoring and managing the process from day one, communicating with you and providing you with instructions on how to assist your customers.
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TrevorWhiteIT ConsultantAuthor Commented:
Hi Allen,
Thanks - this IS helpfull.
I had suspected this was the case, but needed to get the truth without bias.
Was there any change in the final shutdown date towards the end of life or was June 2015 always the drop dead date?? I have been trying to see when this date was published but can't find it, can you help ??
Would be VERY helpful to show a Google source with, say, an early 2014 date that shows the June 2015 shutdown time.

Thanks for your time.

Regards
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Allen FalconCEO & Pragmatic EvangelistCommented:
I'd have to dig through the archives.  

Also, the messaging for us, as a reseller would be different depending on the version of Postini your ISP was using.  Some ISPs resold Postini Enterprise, others were authorized to resell Postini Partner (Service Provider) Edition.  Partner Edition was a lower cost per user, intended for consumer/mass resale by ISPs.

ISPs we work have known since at least the middle of 2013 that Service Provider Edition is going away.  Here is a forum discussion on the topic from May 2013.  https://productforums.google.com/forum/#!topic/postini/StYKD-XbNUE

Here's a general update from Google dated August 15, 2012:  http://googleforwork.blogspot.com/2012/08/continuing-transition-from-postini-to.html

Here's news coverage from 2012 noting the end of the service provider edition: http://talkincloud.com/public-cloud/excel-micro-major-google-apps-partner-offers-postini-guidance
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TrevorWhiteIT ConsultantAuthor Commented:
Hey Allen, thats brilliant!
I think it will be a bit hard to deny that there was adequate notice from these sources.
Thanks, let me take good look

Regards
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Allen FalconCEO & Pragmatic EvangelistCommented:
Happy to help.   We work with many IT firms as a partner for cloud services.  

Don't hesitate to reach out if we can be of assistance.

Allen
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TrevorWhiteIT ConsultantAuthor Commented:
Thnaks, this was helpfull. We have further comment from the ISP that they were advised that Google would keep the Posstini servers up for as long as it took to resolve ceratin issue related to our ISP (thay have about 8000 Postini accounts). When it came to it Google just shut them down anyway, agreed to bring them backup once, then twice before leaving every body in the lurch.

We'll never know the full truth and I suspect it'll be 6 of 1 and half dozen of the other.

Thanks fro the time and quality answer, soz for dragging heals to close down.

REgards
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