trying to import sent items, contacts, inbox and calendar from pop3 server

We have a provider who hosted  our email and now they are going out of business.  We got Office 365 Exchange to replace the service.  However, I need to download all the contacts, inbox and calendar.  The old server is POP3, IMAP cabable.  I tried connecting outlook 2013 to the old server to download all the information, but it appears only the inbox downloads into the pst file.  I don't see the contacts and calendar and sent items.

What am I doing wrong?  Is it possible to get that information with POP3?
al4629740Asked:
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David SankovskySenior SysAdminCommented:
Exporting to PST should in theory Export everything, especially in Excel 2013.
When you connect to the mailbox, do you see the contacts and the calendar information?
Did you try contacting the hosting company? perhaps they can export it from the server directly and give you the PST files - that's what we do when a client asks to backup his mailbox (we use an exchange server though)
al4629740Author Commented:
Its a one person company....does that explain it?

The only thing that shows up is the inbox.  They use SmarterMail 13.x
David SankovskySenior SysAdminCommented:
I don't know that mail system, seems to be a webamil based one, but regardless, if your outlook client can't see the information, it can't export it..
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Richard AmissOwner/Developer/ConsultantCommented:
POP3 will only download (or download and
leave a copy on the sever) of ONLY the Inbox. It does not handle the other folders.

IMAP will sync all mail folders.

Neither protocol will transfer other data such as Contacts, Calendar events, Tasks etc.

Activesync (exchange protocol) will transfer all data and I recommend using that if your client/migration program has the option.

Best way in Outlook is to connect to both the new and old accounts with Activesync and drag the data from old to new for each type/folder.

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al4629740Author Commented:
Is ActiveSync something I download to install?  Or is it builtin to Exchange?

How do I use it?
Richard AmissOwner/Developer/ConsultantCommented:
It is built in, but your host needs to turn it on.
al4629740Author Commented:
So after they turn it on, then it would be as simple as connecting to Office 365 Exchange and then drag and drop.  However the old server, IMAP or POP does not sync the contacts and calendar, so that really does not work
Richard AmissOwner/Developer/ConsultantCommented:
What product and version is your old server?
al4629740Author Commented:
smarter mail 13.x
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