trying to import sent items, contacts, inbox and calendar from pop3 server

We have a provider who hosted  our email and now they are going out of business.  We got Office 365 Exchange to replace the service.  However, I need to download all the contacts, inbox and calendar.  The old server is POP3, IMAP cabable.  I tried connecting outlook 2013 to the old server to download all the information, but it appears only the inbox downloads into the pst file.  I don't see the contacts and calendar and sent items.

What am I doing wrong?  Is it possible to get that information with POP3?
al4629740Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David SankovskySenior SysAdminCommented:
Exporting to PST should in theory Export everything, especially in Excel 2013.
When you connect to the mailbox, do you see the contacts and the calendar information?
Did you try contacting the hosting company? perhaps they can export it from the server directly and give you the PST files - that's what we do when a client asks to backup his mailbox (we use an exchange server though)
0
al4629740Author Commented:
Its a one person company....does that explain it?

The only thing that shows up is the inbox.  They use SmarterMail 13.x
0
David SankovskySenior SysAdminCommented:
I don't know that mail system, seems to be a webamil based one, but regardless, if your outlook client can't see the information, it can't export it..
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Richard AmissOwner/Developer/ConsultantCommented:
POP3 will only download (or download and
leave a copy on the sever) of ONLY the Inbox. It does not handle the other folders.

IMAP will sync all mail folders.

Neither protocol will transfer other data such as Contacts, Calendar events, Tasks etc.

Activesync (exchange protocol) will transfer all data and I recommend using that if your client/migration program has the option.

Best way in Outlook is to connect to both the new and old accounts with Activesync and drag the data from old to new for each type/folder.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
al4629740Author Commented:
Is ActiveSync something I download to install?  Or is it builtin to Exchange?

How do I use it?
0
Richard AmissOwner/Developer/ConsultantCommented:
It is built in, but your host needs to turn it on.
0
al4629740Author Commented:
So after they turn it on, then it would be as simple as connecting to Office 365 Exchange and then drag and drop.  However the old server, IMAP or POP does not sync the contacts and calendar, so that really does not work
0
Richard AmissOwner/Developer/ConsultantCommented:
What product and version is your old server?
0
al4629740Author Commented:
smarter mail 13.x
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.