Network issues. Fileserver or switches? Or SAN?

hey guys,

So since last week, we've had a lot of issues occurring on our file server. Whenever people are working on the file server, it just comes to a standstill. People's work when saving takes absolutely forever. Copying/pasting of files across from the file server across our gigabit network is taking absolutely forever. I've attached a snapshot of what happens when we try to copy/paste. It freezes like that says it is 'calculating'.

Even if I log onto the file server, it can take some moments to load content on its drives and then it will go back to normal. There are no particular services running which would cause this. We restarted the server and at first all seems fine, but a little while after it takes ages again to copy files or save files to it.

The fileserver is on the IP There are other servers on that network too, so on, if I UNC to it and access files and copy to my PC, it literally happens in split seconds, making me wonder that it is only associated to this server and not switch/network related?

I've checked the RAID array configuration utility and I've put a snapshot of some errors there.

We have a file server on a Windows 2003. We have attached at the back SAS cards that connect this to our SAN.

Any ideas guys would be fab.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
1. This looks like a pretty old machine. replace this server when you can long term.

1. Install the most up to date pro liant support pack.

2. What is this server, obviously its a physical hp but is the "file server" an SBS or DC or is its core function only a file server?

3. Rain errors, please check the hp event log this is in start programs hp somewhere like this, fix any errors regarding this raid card.

4. Raid card claims to need battery replaced, this can cause degradation in performance. once again the above log will show you what to replace. Sounds to me like the card could be done here.

5. Check the event log system and app logs look for hardware errors relating to ram, disks arrays, filter the logs by critical, warning and error only.

6. have a look at this ticket i resolved on here,
do you have online backups running?
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Also can you confirm the physical spec of this server.

Make & Model
Raid config and number of disks, disk speed too
Exact version of operating system and the day to day purpose of this server
YashyAuthor Commented:

Thanks for responding man.

The server itself is a Windows Storage Server 2003. The Make is an HP Proliant DL380 G5.

I've checked all HP logs and there are none in the management logs. It's only the POST warning log (which I've attached).

I've attached the Application event logs as the System one doesn't say anything.

CPU is Intel Xeon E5345, 2.33Ghz and RAM is 4GB.
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
start with installing the latest proline support pack this is on the go site under the software section. ensure when your installing it you allow Internet updates or it won't firmware the device. these should always be installed.

your also going to need to change the battery on that raid controller. post error.

can you run the diagnostics from start programs insight manager?
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
what are these mac file errors please investigate all of these errors bar the vnc errors.

also when the lag is happening what does task manager processes with show all user processes ticked show?

also what does the performance tab show sounds like the box is out of resources to me too. perflib errors.

are we using online backup?
YashyAuthor Commented:
I've checked most of the errors. There's not enough information on 'MacFile' errors, but from what I can see some files in the share may have become corrupted.

The CPU was literally at around 18-20% and RAM out of 4GB had around 1.5GB used at most.
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
have you run the HP diagnostics in program files on the server yet?

can you try boot it into safe mode and run a virus scan with Mcafee Stinger?

can we install the latest pro liant support pack?

have you checked if there are any anti virus tasks running when this is happening?
YashyAuthor Commented:
Hey Mark,

I have had installed all of the diagnostics and management software.

And boy oh boy, it came up with a few things! I've attached it. Could this be the issue?
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:

take a backup of this server if you have none, take an image of it using acronis.

we need to replace any of the failed drives here with the same make model of disks.
i. when replacing drives make sure you replace the drive and wait for the disk to become active in the array. this takes some times the raid manager will show you when it is active.

raid controller
we need to replace the battery from this too remember.

i really would need to be on this server to diagnose the problem 100%. you will have to do some of the running here.
you can also pm me and i can take a look first hand i have hire me enabled.

if this server has hp support they will assist you with replacing the hardware. I deleted a post i made a moment or two ago btw. happy with this one.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
how many disks in total are in the array of this server?

the array is the part at the front that holds all of the disks.

pls ensure you only replace one disk at a time too.
YashyAuthor Commented:
The total number of disks in the array is 24 in total!

Thank you so much for your guidance Mark. I appreciate it.
YashyAuthor Commented:
I did a lookup and our supplier (so far that I can see) is selling disks Serial ATA 600. When I did a lookup on the product codes, they are Serial ATA 300. If I bought Serial ATA 600, that should not affect anything right?
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
so you don't have support? just order the exact same disks your replacing and replace disks in question. they are hot swappable too you can do it when the server is turned on disk at a time. the hp raid manager holds the disk information you need to get specs from hers.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.