Kindle Fire and citrix ShareFile

A group is sharing files using citrix ShareFile.
One of the users has a Kindle Fire.
An email is received on the Kindle (just fine) that announces a shared document and provides a link to it.
Internet access on the Kindle is fine (thus the emails are received).
When the link is clicked, this message appears:
Kindle "unable to download. Please reload this page and try again".

The behavior seems consistent and I need to get past this issue.
LVL 27
Fred MarshallPrincipalAsked:
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Brian CTXSupportCitrix ConsultantCommented:
There's no ShareFile app or support for the Kindle Fire that I'm aware of.  I think you can email the file as an attachment to the email address for the Kindle.
Fred MarshallPrincipalAuthor Commented:
While it's correct that one can email files as attachments, that's not what the users want in this case.

Citrix ShareFile does work.  
The issue is that the Silk browser doesn't have the features to support it.
We installed Google Chrome and all is well.

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Fred MarshallPrincipalAuthor Commented:
No direct solution to the problem was offered.  We found the reason and fixed it.  It seems useful for others to know.
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