A group is sharing files using citrix ShareFile.
One of the users has a Kindle Fire.
An email is received on the Kindle (just fine) that announces a shared document and provides a link to it.
Internet access on the Kindle is fine (thus the emails are received).
When the link is clicked, this message appears:
Kindle "unable to download. Please reload this page and try again".
The behavior seems consistent and I need to get past this issue.