multimedia ads randomly popup within Internet Explorer and Google Chrome

Hello and Good Evening Everybody

           I am wondering how I can correct a browser problem going on with both, Internet Explorer and Google Chrome.  The issue revolves around unwanted multimedia ads which occasionally occur.  For instance, there is an Arby's commercial which pop ups from time to time.  Once I click the close section of the window ad, the Arby's commercial will go away.  Another ad which commonly popups centers around career online degree programs.  

            With respect to troubleshooting strategies, I have used CCleaner and Malwarebytes.  However, the unwanted ads still remain to be an occasional nuisance.  I am figuring I will need a specific anti-spyware program to totally remove the cause for the occasional ads.

             Any feedback will be appreciated.

             Thank you

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David Johnson, CD, MVPOwnerCommented:
This is generally an indication of malware in the form of a probably unwanted program being installed.  One solution is to run malware bytes ( and to remove these items

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For IE have you turned the Popup blocker on?  IE Tools|Popup Blocker.

Here is how you do it for Chrome

You could also right click on each ad, then Properties.  After a few of those, do you see that they are coming from a common source?  (keep notes on the Address line).  If so, you can put the address (up through the .com) part into your HOSTS file.
Leslie BloomCorporate & Product Marketing ManagerCommented:
You can also run free adblocking extensions that help get rid of pesky ads like that on ALL websites you visit:
GMartinAuthor Commented:
Hello and Good Evening Everyone

            Thanks so much for the insightful feedback in addition to the resourceful links given in response to my question.  While the ad blocking programs did temporarily help, the popups did resurface.  I am inclined to believe the cause of this issue is malware because I did note there are 2 mysterious or unrecognized programs installed on this laptop.  I will go ahead and uninstall them tonight.  This should resolve this issue when used in conjunction with the latest versions of Malwarebytes and CCleaner.  If I should need further technical guidance, I will create a new post outlining any concerns.  

             Have a good night.

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