windows 7 pro program blocked

I have installed a particular program on my windows 7 Pro 64 bit system:

I know that this program can be considered as possible malware but it is running perfectly well on my other computers running windows 7 Pro 64 bit

The difference is that the problematic computer has malwarebytes and trend titanium running
I have tried disabling these apps but the software still does not rn
If I click the exe files for the Spotmau they do not respond at all

Can anyone suggest what is stopping this program from running
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
If the program works perfectly well in other 64-bit computers, make an exception for the program in both Malwarebytes and Trend.

I use Exceptions in Symantec Endpoint for example to install and use Cain (
doctorbillTechAuthor Commented:
I tried that with Trend and Malwarebytes
I also tried disablining the services

Still no luck
JohnBusiness Consultant (Owner)Commented:
There must be something else blocking the install of the program then.

Restart the problem computer and restart one computer with the application installed. Allow both the stabilize.

Now run Task Manager on each one and compare the processes running line by line. What is running on the problem computer that is not running on the good computer?
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

doctorbillTechAuthor Commented:
That was my thought but there are an awful lot of processes and services to compare
Any ideas of apps to generate excel sheets of tasks / processes
JohnBusiness Consultant (Owner)Commented:
You cannot save a list of processes with Task Manager.

Download, install and run Process Explorer from Microsoft.

You cannot save the whole thing but you can look at longer trees (like Explorer) and save to a Text File. Be sure to click on View, Show Processes from All Users first.

Another Program - Speccy by Piriform (not free) can list Processes and save the list to a Text or XML file. You might look at that.

Easier: Look through Programs and Features on the good computer and also on the problem computer. What is installed on the problem computer? This is not a long list.

There were tons of Windows updates out this past week as well as the week before. Are all systems at the same level of update?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
doctorbillTechAuthor Commented:
I will report back
if you click the setup for Spotmau - and nothing happens, OPEN task manager, and check if it is running
doctorbillTechAuthor Commented:
Not solved but some thoughts to work on
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.