Reboot and select proper boot device or insert boot media in selected boot device (Windows 7 Dell XPS 8700)

Hello experts,

My Dell XPS 8700 desktop was working fine and after throwing up the below error message, I've been getting "Reboot and select proper boot device or insert boot media in selected boot device" error.

If I go to the boot sequence, I don't see the Samsung EVO SSD but the other internal HDDs.

Boot options
Would be great if anyone could advise what can be done at this point. I've been taking backups but if I can go in just once again, I'll be sure to backup the rest and do a clean install/replace the SSD :/

Many thanks for your time.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

sharjeel ashrafSenior Network EngineerCommented:
remove the SSD and mount it in an external caddy can you access the disk, if so backup what ever you need to need.
arise5Author Commented:
Thanks for your response, not_an_expert.

I turned off the machine for some time and I just turned it on. It was able to boot into Windows and so I am backing up everything right now.

What could be the cause of the problem and what could be done to avoid/fix it? :-(
Your boot device is failing. Backup, and image it using acronis image from

This way you can preserve both your files as well as your system

Check segate to test the hitachi disk and wDC to rest the WD ssd.
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

sharjeel ashrafSenior Network EngineerCommented:
It could be a failed hdd or you have an old bios image. Try yo upgrade the bios and see if that makes a difference. It could also be the bios auto updated and the firmware on the drive is not compatible.  I have seen that on hp machines and IBM servers.
if you post the minidump, -  it may have more info on the cause
you find it in windows minidumps
you can copy the dmp file when the disk is connected as 2nd drive to a working PC, or when running from a live cd like knoppix :      

or with a rescue kit like Paragon :
noxchoGlobal Support CoordinatorCommented:
Next time it fails to boot and shows no Samsung SSD drive - go direct into BIOS and see if BIOS has detected your Samsung SSD drive.
The fact that you get this BSOD at all means that Samsung (if it is your OS drive) is indeed detected but due to some problems Windows was not able to boot.
And in this case the minidump file would be really helpful.
I had issues once I changed to SSD, similar to that you have described. For me it turned out that there was some issue with the extra hard drives I had connected during Win installation. All I had to do was unplug all but the SSD and boot up. Adding one drive at a time and booting until I found the culprit. Luckily it was´t a failing hard drive, only the cable to that drive.
Test all the disks using their manufacturer's diagnostic tool. They are all included (except the one for the SSD) on the UBCD. For the SSD download the SSD'd manufacturer's diagnostic from their site and run it. That tool will also check it's firmware, and if it isn't current, update it:
it is star,ge that it seems to boot from the disk - and does not show it in the bios...
unless your boot system is on another disk drive
is that possible?
to test -disconnect all other disks
arise5Author Commented:
Many thanks everyone for your response. Sorry for going AWOL.

Was planning to upgrade the SSD to Samsung 850 EVO 500 GB anyway. So replaced it and did a fresh install of Windows 7. Things have been good so far.

@nobus: This is all I could see Minidump folder. Nothing around the dates when the issues occurred :/

@rindi: I ran the diagnostics for both the internal drives. Nothing unusual. Not sure how to run the diagnostics for the Samsung SSD. All I could find for this SSD is Samsung Magician software.

Samsung Magician Software
Now that I have no issues booting into Windows with two internal drives attached, is it safe to assume that the old Samsung 840 EVO is to blame for the issues?

Sorry once again for my delayed response. I'd be more diligent going forward.
Attach and see its smart status it might have encountered an error in a block.

Your new, magician setting has an option to optimize the layout if the OS a that might improve performance further through the pacing of tikes in particular locations.
you should post the dmp file - not it's name
arise5Author Commented:
@Arnold: Will try to put it back and check it out. So sorry. I'm unable to grasp this sentence:

Your new, magician setting has an option to optimize the layout if the OS a that might improve performance further through the pacing of tikes in particular locations.

@Nobus: My bad. Will post the file as soon as I connect it back.
The SSD's admin tool whose image you posted, look at the bottom right corner, where it says that the OS is optimized for HDD.  since you have an SSD as the boot device, the performance can be further OS optimized.
arise5Author Commented:
Got it. Thanks so much for your prompt response, Arnold.

I was a little concerned about that option (to optimize for SSD) and was going to be one of my questions in the future but I guess it's okay to give it a shot.

I changed it to:

Optimized for Maximum Reliability
This is how it looks now:

Does it look good to you, Arnold?
and the dmp file?
The SSD's utility you have should be able to diagnose it and tell you it's state. It should also be able to upgrade it's firmware. keeping an SSD's firmware up to date is important and can fix issues with them.
noxchoGlobal Support CoordinatorCommented:
Without DMP file we will not know the reason of BSODing. Post it.
arise5Author Commented:
Sorry I wasn't clear when I posted those screenshots in my last post. It was from the new Samsung 850 EVO SSD.

I've ordered an enclosure for the old SSD and it should be here tomorrow. Once I connect it, I'll be sure to get and post the DMP files.

@rindi: Last time I checked, Samsung Magician software did say that the SSD was in good health. I'm not sure if I can check the health of the SSD (connected via an enclosure) using that software but will be sure to try that tomorrow.
Going forward, I'd be sure to frequently check the firmware of the SSD.

Many thanks for all your responses.
sharjeel ashrafSenior Network EngineerCommented:
you can test the drive even in an external closure. just tested mine.
arise5 - any reason you don't post the dmp file as asked??
arise5Author Commented:
Thanks sharjeel ashraf and nobus.

@Nobus: Sorry about that. I'm just waiting for the enclosure for the old SSD to be delivered so I could get and post those files. :/
why do you need that?  you can boot from a live cd also to get the file
here a live knoppix cd :      
you can also use a rescue kit cd :
arise5Author Commented:
why use dropbox?  i don't
can't you just post the dmp file here?
Your dumps are mostly of different causes. So many different causes indicate bad RAM, overheating, instable mainboard, or malware.

Test the RAM using memtest86+. You'll find that tool on the UBCD (don't use another memory tester, this is the only one that is reliable):

Inspect the PC's mainboard for signs of the electrolytic capacitors bulging, cracking, or leaking. Change the board's CMOS battery. Scan the system extensively for malware. For that use malwarebytes:
maybe this helps for making the ubcd : - i use it a lot

Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP :

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)                        ultimate boot cd             download page

**  you can make a bootable cd - or bootable usb stick

for completeness -here's how i handle disk problems :

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
arise5Author Commented:
After installing the new RAM sticks, I tested the new sticks with Memtest and they passed with flying colors.

The system has been fairly stable after that.

Thanks so much for all your responses. I apologize for the delay in getting back.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.