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Global address list not updating

Ohmit asked
Last Modified: 2015-07-02
I am the administrator of a Small Business Server 2008 domain with 50 computers running as clients on a remote desktop service server.
All clients run Office 2010 with Outlook 2010.

My problem is that the GAL within Outlook is not automatically updated.
Then I asked my users to do a manuel update from Outlook from FILES -> ACCOUNT SETTINGS -> UPDATE GLOBAL ADDRESS LIST.
Apparently this caused Outlook to delite the list of cached email adresses??

Therefore this is really 2 questions:

1) Why does the GAL not updating?
2) Why does a manuel update delete cached passwords?
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