Internet Explorer Closes Unexpectedly

I am running a Lenovo Windows 7 Laptop.  I recently had the Windows operating system reinstalled, and subsequently reinstalled all of my programs, but this problem continues.  At least several times a day I get an "Internet Explorer has stopped working" message.  See attached dialogue boxes.  Do you know what's causing this, and what I can do about it?


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JohnBusiness Consultant (Owner)Commented:
Do an IE Reset (IE, Tools, Internet Options, Advanced and click on Reset. Use just the top screen. Allow the reset to occur, close out, shut down,  and then start back up.

When fully started, make sure all Windows Updates are complete, then go to Control Panel, Internet Options, Advanced and CHECK "Use Software Rendering... " . Close out again and restart the computer. IE should now be working fine.

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philsimmonsAuthor Commented:
Thank you!
JohnBusiness Consultant (Owner)Commented:
@philsimmons  - You are very welcome and I was happy to help.
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philsimmonsAuthor Commented:

I accepted the answer prematurely.  It seemed to work, but shortly thereafter the problem returned.  I tried it again with a full reboot, to no avail.  Then I tried it again with resetting my personal settings as well, also to no avail.  Is there something else I can try?


JohnBusiness Consultant (Owner)Commented:
I have Windows 7 and 8 machines with IE11 and IE11 will stop working if hardware acceleration is enabled in Internet Options as described above.

Other things to try:  Make sure both Adobe Flash and Shockwave are right up to date.  In addition, try reinstalling IE. Go to Control Panel, Programs and Features, Windows Features (left side) and uncheck Internet Explorer. Close out and you will have to restart.

After restart, go back and enable IE. Close out and you will have to restart again. Now go back to Advanced Options and check (enable) software rendering again. This is the only option I set in IE Options.  Restart again (sorry).
Now go to IE, Tools, Manage Add-ins and remove (disable) most add-ons. I have ALL toolbars and extensions disabled.

So: reinstall IE, use software rendering and disable most add-ons.

Post back if difficulties.
philsimmonsAuthor Commented:
Sorry to keep bothering you with this.  I did what you said, but after re-booting and re-checking the IE 11 box in Windows Features (and then rebooting again) no sign of the program appears anywhere (not in Programs and Features, and not in my Start Menu).  I went to the MS IE website and tried to reinstall it from there, but it aborted the installation claiming that there was already IE 11 installed on my system.  Please help.


philsimmonsAuthor Commented:
P.S.  I just started getting another Windows error message, but I'll post it as a new question since I don't know if it's related to this problem or not.
JohnBusiness Consultant (Owner)Commented:
The new message may not be related - hard to say.

Shut down completely. Start up, allow to get running, go to Control Panel, Programs and Features, Windows Features and look again. IE should be there to install (check box).

If not, open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, run a second time and when done, try again to install IE.

Please let us know, and feel free to ask an additional question.
philsimmonsAuthor Commented:
I checked before shutting down, and the IE 11 was checked in Windows Features.  I rebooted, and it still shows as checked, but the program doesn't appear anywhere.  I tried the SFC /SCANNOW, but the DOS message said I needed to be an administrator.  I am the only one on this computer, and my user profile shows me as an administrator, so I don't know how to let it know I'm me.  Should I just give up and use Chrome?
JohnBusiness Consultant (Owner)Commented:
Re SFC:  Even though you are Administrator, you still need to Run SFC as Administrator.

Start box, enter cmd.exe and it comes up. Right Click on it, select Run as Administrator and a black text window opens. Now run SFC /SCANNOW as a command in the window. That should work.

Re:  IE  Using Windows Explorer, look in Program Files (X86) \ Internet Explorer. Right Click on iexplore.exe and select copy, move to the desktop area and select paste as shortcut (remember paste as shortcut). IE should now be a shortcut on your desktop. Does it work?

Let us know before giving up.
philsimmonsAuthor Commented:
That worked.  Thanks again!
JohnBusiness Consultant (Owner)Commented:
Phil - I was very happy to keep working with you and I am glad it worked. I like to earn my points :)   Thanks.
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