Files not appearing in folder on network

Problem:

We have a Windows 2008 R2 Server with shared folders.  We setup a shared folder system (Scans) for our network scanning.  We have a Xerox WorkCentre Printer/Copier/Scanner.  This unit has been configured to scan documents directly to a users folder on the network.  When the user scans a doc it does not appear in the folder from the users workstation but if we look at the server directly we can see the files in the users folder.

The user has full security to the scan folder and it looks like everything is setup correctly.

Any suggestions would be appreciated.

Ray
mcgowrayAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
I would suspect that the users machine is using Offline files which is not updating correctly. Which is why it appears that it is not in the folder directory when in fact it is.

I would start there.

Will.
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Seth SimmonsSr. Systems AdministratorCommented:
I've requested that this question be closed as follows:

Accepted answer: 500 points for Spec01's comment #a40843941

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Windows Server 2008

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