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Cisco Call Manager admin call forwarding so that another voicemail box get the message

In Cisco Call Manager 10.5 I am looking to forward all calls including the possibly resultant voicemail to another mailbox. The call forwarding is not an issue but I cannot seem to get the voicemail to end up in the intended user's voicemail box.

What I would like to have is for all calls to number A to forward to number B. If noone answers at number B, I would like for the voicemail to be left for number B not for number A, which doesn't seem to be possible as far as I can tell. Hopefully someone can educate me on how to do this. Thanks!

Bryant Schaper

without building it to test, I think you need to make the change in Unity, I think what you are looking for is Call Management / Call Routing. I had to muddle with this in the past to get unity to behave as you would logically think.

José Méndez

OK, the question is: do you want this behavior to affect 100% of the redirected calls? Because we are talking about a Unity Connection parameter that changes whether the message is left in the last redirecting number or on the first redirecting number. This is covered here:

https://supportforums.cisco.com/discussion/11135756/forwarding-unity-connection

http://www.voicewiztim.com/2013/02/14/redirect-unity-calls-to-last-redirecting-number-instead-of-originating/

Hope that helps

uescjp

ASKER

Bryant, The Call routing as far as direct routing rules and forwarded routing rules didn't seem to allow voicemail to go through but did forward once it go to voicemail instead. Not really want I was looking for.

willy, this is what I was looking for and I guess it seems like an all or nothing setting which is unfortunate. I would like to be able to forward the voicemail from an employee who left the company to another employee when their number is called but apparently that isn't possible.

I guess I will leave this open for another day or so if anyone has any other ideas then close it since it doesn't seem possible...What else would either of you suggest in the previous example of what I am trying to do?

Bryant Schaper

let me test it, I thought I had done this before, so I will have to search our system and see if I can find it.

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José Méndez

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uescjp

ASKER

Is a hunt pilot the same as a hunt group or is it some other nomenclature I am not familiar with?

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