Spudstah
asked on
Cisco RV042G Router. Loss of ability to connect to web control panel
Greetings,
I have been using a Cisco RV042G router now for just under two years. It has worked flawlessly in the past. I now find I am unable to access it's web control panel and constantly get the message;
" The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox
is permitted to access the Web."
This inability to access the router just cropped up in the last few days. Other than this the router
still seems to be otherwise functioning. I've tried accessing the router from multiple network computer ( all are wired ). I've played the unplug game and even done a soft reset. Results remain the same.
Any thoughts?
Thanks
I have been using a Cisco RV042G router now for just under two years. It has worked flawlessly in the past. I now find I am unable to access it's web control panel and constantly get the message;
" The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox
is permitted to access the Web."
This inability to access the router just cropped up in the last few days. Other than this the router
still seems to be otherwise functioning. I've tried accessing the router from multiple network computer ( all are wired ). I've played the unplug game and even done a soft reset. Results remain the same.
Any thoughts?
Thanks
John
Save the configuration, do a Factory Reset, upgrade the firmware and then reconfigure. Since the router had been working, then the above steps should work.
ASKER
John,
Thanks for the reply.....I'll give it a shot.
Additional Info: [just stumbled on last night]
Let's say that the router sits on 192.168.88.2. Normally directing a browser to 192.168.88.2 will bring up the routers Web Control page. Now you can access repeatedly this address and you keep getting the "connection was rest" message. However, instead access 192.168.88.1 and you get a nobody home message, but if you now try to access 192.168.88.2 it will open the page.
Thanks for the reply.....I'll give it a shot.
Additional Info: [just stumbled on last night]
Let's say that the router sits on 192.168.88.2. Normally directing a browser to 192.168.88.2 will bring up the routers Web Control page. Now you can access repeatedly this address and you keep getting the "connection was rest" message. However, instead access 192.168.88.1 and you get a nobody home message, but if you now try to access 192.168.88.2 it will open the page.
That seems to suggest that the router got scrambled inside.
ASKER
John,
Playtime results;
(1) Backed up startup.cfg & mirror.cfg
(2) Checked with Cisco and downloaded a slightly newer firmware.
(3) Installed newer firmware.
(4) As part of firmware update process, router rebooted.
(5) Same song and dance about getting to Web Control page.
(6) Noted configuration settings were brought forward with firmware update.
(7) Recalled noting on Cisco website were it said that loading an *earlier* firmware would reset configuration.
End result: Same song and dance about getting to Web Control page.
Playtime results;
(1) Backed up startup.cfg & mirror.cfg
(2) Checked with Cisco and downloaded a slightly newer firmware.
(3) Installed newer firmware.
(4) As part of firmware update process, router rebooted.
(5) Same song and dance about getting to Web Control page.
(6) Noted configuration settings were brought forward with firmware update.
(7) Recalled noting on Cisco website were it said that loading an *earlier* firmware would reset configuration.
End result: Same song and dance about getting to Web Control page.
ASKER CERTIFIED SOLUTION
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ASKER
As long as I can sidestep the two-step dance and get in I can live with it. It's not that often that I need that access to the router. I'm concerned as to what's next?!? I suppose it would be best to have a spare on the shelf........just in case. {hears wallet rolling on it's back and whimpering}
ASKER
Well the problem still exists after a good bit of time. Not sure how to close this question otherwise and at least John did respond.
@ Spudstah - Thanks and I will keep watch if you have further questions.