A client of mine was doing this without any problem up until recently when the sync stopped. The client is remote to me and works crazy hours, so I do not have remote access to troubleshoot at the present time. She is running Windows 7 with MS office 2013. She has a gmail email account and Outlook and a smartphone. She wants to be able to sync appointments, calendar, contacts and email between the Outlook app and the smart phone. She would really like to be able to do this with her gmail account as well but that isn't important right now. Right now she is entering the info manually twice.