We help IT Professionals succeed at work.


gracesoft asked
Last Modified: 2015-06-24
My doubt is on a classic asp application. The session time we have set up on the IIS is not being considered and it kicks out the customers very frequently from the application which creates a huge problem.  We dont have have the session time out set up anywhere in the code and I believe IIS set up should work through the webconfig file. Not sure where else this could have been set up.

We had this working fine till few days back before we did a huge  DB change. Previously we had 10 database and we planned to merge it all to one. So we created a new instance  with merged database and moved to this instance. We have not changed anything on the code except for the connection strings but we are not getting a solution on this time out issue.

We have changed the session time out to 40 minutes in the application pool in IIS and restarted the IIS for the changes to get affected. But it does not work. Please provide us your valuable solution.  Most part of our application is in classic asp where few are asp.net applications which we have created as separate application and  integrated with the asp application.
Watch Question

Top Expert 2010

Please try the following for setting session timeout in IIS :


For classic asp, put global asa file into root folder and set session time out there
Ankit PareekOnline Marketing

Yes you can read out above thread mention by Om Prakash to solve your issue
Most Valuable Expert 2013
This one is on us!
(Get your first solution completely free - no credit card required)
Scott FellDeveloper
Most Valuable Expert 2013

I forgot to mention, that your session time out could be reset because the app pool crashes or resets. If the work load is too heavy, it resets and you loose your session.


Thank you respected experts for your inputs. We have tried all the solutions mentioned except for the Scott fell's comment on script time out and app pool crashing possibility. Can you please let me know what is solution to address application pool getting crashed? we created few more frameworks to share the applications equally? Is this is the right solution?

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.