How to add a unnassigned drive to an existing array.

One of our customers has a Hp Proliant DL380 G7 Server running SBS2011 STD.

One of the drives went bad on the first logical drive. We have 2 total.
We ended up taking out the Second bay that had the optical drive and added a second drive box to add more storage space.
We added a SAS array expansion card and everything worked smoothly.
 We had set a spare drive and that became active.

When the drive went bad we got a replacement and Hot swapped it. The new drive will not add itself to the array.
it shows in the array configuration utility as unassigned. But the spare is still active which is good. and still shows bay 6 with a red x.



First thing i did which HP walked me through is powering off the server detaching  the hard drive back pane and turning master controller switch 6 to on and booting up. and it was suppose to fix the issue. but it did not work.

HP ended up sending one of their technicians down to troubleshoot it. He did pretty much everything I could think of.
1. replaced the mainboard
2. replaced the wires
3. replaced the SAS expansion card
4. replaced the hard drive backpane.
5. tried a few new hard drives.
6. updated firmware on the Controller, expansion card, the HD backpane, and the drive itself.

Nothing worked

Has anyone ever had this issue before where you didn't have to blow the array and restore or does that sound like the only option that is left on the table?
BBraytonAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
Have you tried to clean the disk status via Array Configuration Utility? It can be that the problem lays on the surface.
At the last resort you can take backup of existing RAID configuration and then reconfigure the RAID from scratch and restore back from backup.
0
BBraytonAuthor Commented:
How would I go about cleaning the disc status from the array configuration utility?
0
noxchoGlobal Support CoordinatorCommented:
What options do you have in ACU for this unassigned drive?
What options are for Red X drive?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

BBraytonAuthor Commented:
the unassigned drive shows Create array for an option and More information.
The bad drive shows More information or View status alert
0
noxchoGlobal Support CoordinatorCommented:
Ok, then go the complex way - backup - reconfigure - restore.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BBraytonAuthor Commented:
ok thanks will do
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.