EI 11 fails to connect to any website. On start up I get "This page can't be displayed". After entering search address I get "Unable to open the search page". I'm running Windows 7, Home Premium 64 bit. Chrome browser is working for the most part so that I can write to you. However, Chrome can not access Google Drive. The Google Drive icon on the task bar returns "Google Drive - unable to connect.". The icon is grayed out and does not provide menu options like "Pause".
The technical support person at Charles Schwab was not able to help me connect to my account. He said my IE is probably corrupted and is preventing me from getting to the proxy settings for Schwab. He thinks the problem is DNS related. We attempted to reset IE and we ran Malwarebytes, finding 9 objects.
A few days ago my AVG anti-virus found a couple Adware PUP's: "Generic6.BASW Program Files (x86) Sendori"
and "Generic6.BASW Program Files (x86) Sendori. BAPT." AVG fixed them.
The Schwab tech recommended that I contact someone certified in Windows 7. Are any of you out there?
My restore points were cleaned out.