IE 11 fails to access any website.

EI 11 fails to connect to any website.  On start up I get "This page can't be displayed".  After entering search address I get "Unable to open the search page".  I'm running Windows 7, Home Premium 64 bit.  Chrome browser is working for the most part so that I can write to you.  However, Chrome can not access Google Drive.    The Google Drive icon on the task bar returns "Google Drive - unable to connect.".  The icon is grayed out and does not provide menu options like "Pause".

The technical support person at Charles Schwab was not able to help me connect to my account.  He said my IE is probably corrupted and is preventing me from getting to the proxy settings for Schwab.  He thinks the problem is DNS related.  We attempted to reset IE and we ran Malwarebytes, finding 9 objects.

A few days ago my AVG anti-virus found a couple Adware PUP's:   "Generic6.BASW Program Files (x86) Sendori"
and "Generic6.BASW Program Files (x86) Sendori. BAPT."   AVG fixed them.

The Schwab tech recommended that I contact someone certified in Windows 7.  Are any of you out there?

My restore points were cleaned out.


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JohnBusiness Consultant (Owner)Commented:
Set up a new, test Windows User Profile (Account), log into the new account and try IE in the new account. You could have a damaged profile.

Scan completely for viruses and malware with your own application and then with Malwarebytes.
Sunspot3Author Commented:

Thanks for your suggestion.  I have a few profiles on my computer.  None of them can access any website using IE 11.  I have run AVG anti-virus and Malwarebytes.  I spent two hours on the phone yesterday with a Charles Schwab, Street Smart Edge, technician.  We never connected to any website.  He suspects my issue is with explorer.exe.

On Father's Day my ISP provider came out and replaced my modem and coaxial connector.

JohnBusiness Consultant (Owner)Commented:
There is no systemic issue with IE11. I have been using it on Windows 7 and 8 for over 2 years.

If you are sure the computer is free of viruses, try running Windows 7 Repair Install. For this you need a working recovery partition or the Windows 7 DVD. Be sure to back up first. Here is a Seven Forums tutorial to assist you.

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Sunspot3Author Commented:

Thanks for the tutorial.

I suspect that you are correct abut this not being systemic with IE 11.  My setup was working fine as of Thursday 6/18/2015.   I'm using Chrome at the moment, but there is something about Street Smart Edge that interfaces with IE 11 and currently has me blocked from any website via IE.  A browser is of very limited value if it can't get to any website.
JohnBusiness Consultant (Owner)Commented:
Look in c:\windows\system32\drivers\etc\hosts and see if there are bogus entries HOSTS.

Any to do with IE Reset is Profile Specific so that will not help here.

Try TDS Killer for root kit viruses.
Sunspot3Author Commented:

Since you asked whether I was "sure" that the computer was free of viruses, I ran Malwarebytes for a second time in two days.  The first run discovered 9 adware PUB's.  The second run yesterday (6/23/2015) revealed three more "objects" one of which was identified as malware.

Since those three objects have been quarantined I have access to  Schwab and IE works.

Thank you for your suggestion.

William FulksSystems Analyst & WebmasterCommented:
Open up a command prompt and run sfc /scannow

This is the System File Checker and will restore any core system files that are damaged or missing. Sounds like your malware may have caused some major problems.
Sunspot3Author Commented:

Thanks for your suggestion.

I did run sfc /scannow.  It reported that it found corrupted files, but when I looked at the log, there was nothing.  Based on your experience with sfc, do you think that it fixed my system, but is experiencing an anomaly that causes it to report errors that it has already fixed?

I referenced Seven Forums,, to create a text file of the sfc log.  The text file was blank.

I also used information from that website to download and run the 64-bit (x64) System Update Readiness Tool.  I restarted my PC and tried  the sfc /scannow command several times.   The log was still blank.

Thanks for your input.
William FulksSystems Analyst & WebmasterCommented:
Even if nothing was logged, did it appear to fix anything?

It could be your system is so corrupted that you will need to reinstall Windows. Sometimes antivirus and anitmalware programs will delete infected items and that can cause problems making things work.
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