Outlook 2013 Calendar is not retaining Skype for Business Add-In

I have a user running Outlook 2013 (32-bit) that is not retaining the Skpe for Business Add-in.  I go to Options, Add-Ins and select Skype Meeting Add-in for Microsoft Office 2013.  I then select Manage and select the checkbox for Skype Meeting Add-in for Microsoft Office 2013,  The icon appears on the Ribbon until I quit and re-start Outlook where the icon for Skype is no longer available.  I check Options, Add-ins again and it is listed in the Inactive Application Add-ins section.

I ran Repair tool in the Control Pannel Mail as well as Scanpst.exe and the problem still exisit.

What do you suggest next?


Ken Castleberry
IT Department
helpdesk@adler.edu
adlertechAsked:
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JohnBusiness Consultant (Owner)Commented:
Set up a new, test Windows User Profile (Account). Log into the new Windows Account, start up Outlook and test the add-in in the new profile
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adlertechAuthor Commented:
Thank you for your reply, but that will do nothing to diagnose the user's problem.  I have the same Outlook configuration and the Skype for Business Add-in work perfectly for me as well as for many other users here in our organization.  

It's been suggested that I delete Outlook from his workstation and re-install it.  Possibly correcting and hidden Add-in that could be causing the problem.
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JohnBusiness Consultant (Owner)Commented:
People damage user profiles all the time and the only fix is to create a new profile.

You can try a new Outlook Profile (not Windows and not uninstalling Outlook). See if a new Outlook profile helps.

Uninstall / Reinstall of Outlook (Office) might work but will not work if the Windows profile is damaged
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