Microsoft office bootstrap has stopped working.

I'm trying to upgrade our office 2010 running on a windows 2008 r2 thin-client servers to office 2013 and want to be able to keep all the customized settings and outlook account information, but I keep getting the bootstrap error.

How can I get past that error and install office 2013 without losing that information?

Thank you,
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Lee W, MVPTechnology and Business Process AdvisorCommented:
Do you have Cryptolocker group policies blocking access to certain folders?  Not sure this is your problem, but I had a similar issue getting setup to run and found that was affecting me (event logs indicated an office setup file was being denied permissions from one of those locations).

I have a work around I used - execute the setup from an administrative command prompt but FIRST, type SET TEMP=C:\TEMP and SET TMP=C:\TEMP (and make sure you have a C:\TEMP folder).  Basically:

From an admin command prompt run the following sequence:
amfolksAuthor Commented:
No we are not using cryptolocker and I already disabled our virus software.
Clark KentSoftware Engineer cum BloggerCommented:
Just check out this YouTube video . Here provide the complete info about why Microsoft office bootstrap has stopped working and how to resolve it. I hope it helpful for you to resolve your issues.

Thanks & Regards
Clark Kent
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

amfolksAuthor Commented:
I followed the steps in the video.  I'm still getting the bootstrapper error.
amfolksAuthor Commented:
I Installed Office from a local CD and the error went away.

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Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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