Microsoft office bootstrap has stopped working.

I'm trying to upgrade our office 2010 running on a windows 2008 r2 thin-client servers to office 2013 and want to be able to keep all the customized settings and outlook account information, but I keep getting the bootstrap error.

How can I get past that error and install office 2013 without losing that information?

Thank you,
Ana
amfolksAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lee W, MVPTechnology and Business Process AdvisorCommented:
Do you have Cryptolocker group policies blocking access to certain folders?  Not sure this is your problem, but I had a similar issue getting setup to run and found that was affecting me (event logs indicated an office setup file was being denied permissions from one of those locations).

I have a work around I used - execute the setup from an administrative command prompt but FIRST, type SET TEMP=C:\TEMP and SET TMP=C:\TEMP (and make sure you have a C:\TEMP folder).  Basically:

From an admin command prompt run the following sequence:
MD C:\TEMP
SET TEMP=C:\TEMP
SET TMP=C:\TEMP
Office2013Setup.exe
amfolksAuthor Commented:
No we are not using cryptolocker and I already disabled our virus software.
Clark KentSoftware Engineer cum BloggerCommented:
Hi,
Just check out this YouTube video https://www.youtube.com/watch?v=ptYjk362x5o . Here provide the complete info about why Microsoft office bootstrap has stopped working and how to resolve it. I hope it helpful for you to resolve your issues.

Thanks & Regards
Clark Kent
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

amfolksAuthor Commented:
I followed the steps in the video.  I'm still getting the bootstrapper error.
amfolksAuthor Commented:
I Installed Office from a local CD and the error went away.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Seth SimmonsSr. Systems AdministratorCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.