Malware toolbar on desktop

A friend of mine has a PC that has been infected with malware and now there is a toolbar that goes across the top of his desktop (see attachment for screenshot). This toolbar is awful because if we maximize anything else (a Word document, a Internet browser) the always toolbar retains the top focus (it covers the top of any other application). As a result, we're unable to access the minimize, restore down or close buttons of those applications.
     How can I get rid of this toolbar? I don't know what process is creating this (it does not show up in Task Manager).
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Thomas Zucker-ScharffSolution GuideCommented:
FYI, please post jpg's in the future - it makes me and some others very uncomfortable opening up unknown doc  files (I wouldn't have opened it at all except I trust e-e members).  As for your toolbar, have you run Malwarebytes Chameleon?  Try running the svchost file in the chameleon directory - it will kill known rogue processes, update MBAM and run a scan.  Once you do that and get rid of anything it finds, I would check out SPYDLLRemover and SPYBHORemover from (more excellent tools on that site).
Joe Winograd, Fellow&MVEDeveloperCommented:
To follow-up on Tom's comment about posting JPGs, please read this EE article:
How To Embed Screenshots in Posts

Even if an expert trusts the Word file, it's still a pain to have to download it and then open it. It's much easier for the experts trying to help you if the screenshot is embedded right in the post, such as this:

search toolbar at top of desktop
Also, I notice that your JPG in the Word file (above) is a photo. It is better if you simply capture the screenshot on your computer as a JPG. The article mentioned above focuses primarily on how to embed screenshots after being captured, but there's some info on capture techniques, such as the Snipping Tool and the PrintScreen key. Also, read the third paragraph in this article:
How to Embed Screenshots and Other Files with My Personal Knowledgebase

Regards, Joe
john8217 --
Try the first three Steps offered here to remove malicious toolbars

I have never used Junkware Removal Tool, so cannot recommend it

Steps 5 and 6 seem legit if the earlier three Steps have not removed that toolbar.

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Thomas Zucker-ScharffSolution GuideCommented:

Thiss doesn't look like a browser toolbar to me.  I don't even see a browser open.  I did recommend SPYBHORemover on the off chance there was a Browser Helper Object involved, but it looks more like adware than malware.  See this article for the distinction.
you can also look in the programs and features section of control  panel, and uninstall all suspect programs
if unsure - google them
also run roguekiller :      

for removing toolbars :
To enable Add-ons Disabled mode, follow these steps:

1.Open the Start menu and point to All Programs.
2.Point to Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
3.Note the Information bar display in your browser that indicates add-ons are disabled.
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