Avatar of hypercube
hypercubeFlag for United States of America

asked on 

iPad Behavior Change

I need some insight from someone expert in iPad behavior.  
I'm trying to help an iPad owner figure out how to "fix" recent changes in his iPad behavior where it comes to downloading files and viewing them.
I'm not very familiar with iPad stuff myself.

I have attached "before" and "after" iPad behavior. I attached it because I don't want the particulars to be the focus of this dialog.

Sometime since January, the iPad behavior changed.  
I don't know how many people use this iPad.
I do know that the owner doesn't think that he uses the App Store.  Yet, it appears that it's set up.
I have read that iBooks is an app that can be added but I don't know that for sure.
iBooks is on this iPad - so it either came that way or was added at some point.

The owner reports that he's been getting popups that take him to the App Store, etc.  He believes the behavior change may be related.

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  Could it have been added, causing the change?

The general topic is about file downloading and viewing (and maybe saving).

The attachment "before" behavior is obviously more efficient for the user.
The "after" behavior works but is a bit annoying because there are more steps necessary.

Insights and suggestions would be appreciated!
iPad-File-Download.txt
iPadSoftware

Avatar of undefined
Last Comment
hypercube
Avatar of Kyle Santos
Kyle Santos
Flag of United States of America image

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  

Yes.  For example, the document would open in the corresponding file name like .docx or .pdf

Could it have been added, causing the change?
Yes.  As iOS versions update, so do the native apps that come with the software.  

Please see this link for more information:
https://support.apple.com/en-us/HT201478
Look specifically at the section 'Download books from other websites.' to see if those explanations help you out.

Let me know if you need anything else.

o/
Avatar of Kyle Santos
Kyle Santos
Flag of United States of America image

Also, it appears the behavior your client is experiencing now is the expected behavior and Apple needs to update the UI to make a better experience for its users.
http://apple.stackexchange.com/questions/167209/change-open-in-ibooks-to-something-useful

Most recent discussions of similar problems in 2014.
https://discussions.apple.com/message/25454904?tstart=0#25454904
Avatar of hypercube
hypercube
Flag of United States of America image

ASKER

I believe the iOS is 8.3 on this iPad.

Would it be possible to remove iBooks to restore the original behavior?
Avatar of Justin Bradshaw
Justin Bradshaw

No, you can't remove iBooks from the device. You can, however, change the app that opens PDF files... but it sounds like these are password protected files so they will continue to require a password anytime they are opened, no matter which app you're using.

However, in this case, there may be a better way if Citrix has an app that will securely open the attachments instead of Safari.
SOLUTION
Avatar of Kyle Santos
Kyle Santos
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of hypercube
hypercube
Flag of United States of America image

ASKER

The password for the file download is not part of the change problem.

How do we change the app that opens .pdf files?
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Kyle Santos
Kyle Santos
Flag of United States of America image

How do we change the app that opens .pdf files?

The behaviour to default to iBooks when you click on a link to a PDF may be because there are no other apps on the device that can open PDFs.  I'd suggest the user installs something like the free official Adobe PDF Reader

Agreed.
Avatar of hypercube
hypercube
Flag of United States of America image

ASKER

Thanks!
Software
Software

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

43K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo