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hypercube
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iPad Behavior Change

I need some insight from someone expert in iPad behavior.  
I'm trying to help an iPad owner figure out how to "fix" recent changes in his iPad behavior where it comes to downloading files and viewing them.
I'm not very familiar with iPad stuff myself.

I have attached "before" and "after" iPad behavior. I attached it because I don't want the particulars to be the focus of this dialog.

Sometime since January, the iPad behavior changed.  
I don't know how many people use this iPad.
I do know that the owner doesn't think that he uses the App Store.  Yet, it appears that it's set up.
I have read that iBooks is an app that can be added but I don't know that for sure.
iBooks is on this iPad - so it either came that way or was added at some point.

The owner reports that he's been getting popups that take him to the App Store, etc.  He believes the behavior change may be related.

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  Could it have been added, causing the change?

The general topic is about file downloading and viewing (and maybe saving).

The attachment "before" behavior is obviously more efficient for the user.
The "after" behavior works but is a bit annoying because there are more steps necessary.

Insights and suggestions would be appreciated!
iPad-File-Download.txt
iPadSoftware

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hypercube

8/22/2022 - Mon
Kyle Santos

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  

Yes.  For example, the document would open in the corresponding file name like .docx or .pdf

Could it have been added, causing the change?
Yes.  As iOS versions update, so do the native apps that come with the software.  

Please see this link for more information:
https://support.apple.com/en-us/HT201478
Look specifically at the section 'Download books from other websites.' to see if those explanations help you out.

Let me know if you need anything else.

o/
Kyle Santos

Also, it appears the behavior your client is experiencing now is the expected behavior and Apple needs to update the UI to make a better experience for its users.
http://apple.stackexchange.com/questions/167209/change-open-in-ibooks-to-something-useful

Most recent discussions of similar problems in 2014.
https://discussions.apple.com/message/25454904?tstart=0#25454904
hypercube

ASKER
I believe the iOS is 8.3 on this iPad.

Would it be possible to remove iBooks to restore the original behavior?
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James Murphy
Justin Bradshaw

No, you can't remove iBooks from the device. You can, however, change the app that opens PDF files... but it sounds like these are password protected files so they will continue to require a password anytime they are opened, no matter which app you're using.

However, in this case, there may be a better way if Citrix has an app that will securely open the attachments instead of Safari.
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Kyle Santos

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hypercube

ASKER
The password for the file download is not part of the change problem.

How do we change the app that opens .pdf files?
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Kyle Santos

How do we change the app that opens .pdf files?

The behaviour to default to iBooks when you click on a link to a PDF may be because there are no other apps on the device that can open PDFs.  I'd suggest the user installs something like the free official Adobe PDF Reader

Agreed.
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hypercube

ASKER
Thanks!