troubleshooting Question

iPad Behavior Change

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hypercubeFlag for United States of America asked on
9 Comments2 Solutions207 ViewsLast Modified:
I need some insight from someone expert in iPad behavior.  
I'm trying to help an iPad owner figure out how to "fix" recent changes in his iPad behavior where it comes to downloading files and viewing them.
I'm not very familiar with iPad stuff myself.

I have attached "before" and "after" iPad behavior. I attached it because I don't want the particulars to be the focus of this dialog.

Sometime since January, the iPad behavior changed.  
I don't know how many people use this iPad.
I do know that the owner doesn't think that he uses the App Store.  Yet, it appears that it's set up.
I have read that iBooks is an app that can be added but I don't know that for sure.
iBooks is on this iPad - so it either came that way or was added at some point.

The owner reports that he's been getting popups that take him to the App Store, etc.  He believes the behavior change may be related.

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  Could it have been added, causing the change?

The general topic is about file downloading and viewing (and maybe saving).

The attachment "before" behavior is obviously more efficient for the user.
The "after" behavior works but is a bit annoying because there are more steps necessary.

Insights and suggestions would be appreciated!
Eoin OSullivan

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