iPad Behavior Change

I need some insight from someone expert in iPad behavior.  
I'm trying to help an iPad owner figure out how to "fix" recent changes in his iPad behavior where it comes to downloading files and viewing them.
I'm not very familiar with iPad stuff myself.

I have attached "before" and "after" iPad behavior. I attached it because I don't want the particulars to be the focus of this dialog.

Sometime since January, the iPad behavior changed.  
I don't know how many people use this iPad.
I do know that the owner doesn't think that he uses the App Store.  Yet, it appears that it's set up.
I have read that iBooks is an app that can be added but I don't know that for sure.
iBooks is on this iPad - so it either came that way or was added at some point.

The owner reports that he's been getting popups that take him to the App Store, etc.  He believes the behavior change may be related.

I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  Could it have been added, causing the change?

The general topic is about file downloading and viewing (and maybe saving).

The attachment "before" behavior is obviously more efficient for the user.
The "after" behavior works but is a bit annoying because there are more steps necessary.

Insights and suggestions would be appreciated!
iPad-File-Download.txt
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Fred MarshallPrincipalAsked:
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Kyle SantosCustomer RelationsCommented:
I have to wonder if iBooks were NOT on this iPad, would the behavior be different?  

Yes.  For example, the document would open in the corresponding file name like .docx or .pdf

Could it have been added, causing the change?
Yes.  As iOS versions update, so do the native apps that come with the software.  

Please see this link for more information:
https://support.apple.com/en-us/HT201478
Look specifically at the section 'Download books from other websites.' to see if those explanations help you out.

Let me know if you need anything else.

o/
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Kyle SantosCustomer RelationsCommented:
Also, it appears the behavior your client is experiencing now is the expected behavior and Apple needs to update the UI to make a better experience for its users.
http://apple.stackexchange.com/questions/167209/change-open-in-ibooks-to-something-useful

Most recent discussions of similar problems in 2014.
https://discussions.apple.com/message/25454904?tstart=0#25454904
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Fred MarshallPrincipalAuthor Commented:
I believe the iOS is 8.3 on this iPad.

Would it be possible to remove iBooks to restore the original behavior?
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Justin BradshawOwnerCommented:
No, you can't remove iBooks from the device. You can, however, change the app that opens PDF files... but it sounds like these are password protected files so they will continue to require a password anytime they are opened, no matter which app you're using.

However, in this case, there may be a better way if Citrix has an app that will securely open the attachments instead of Safari.
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Kyle SantosCustomer RelationsCommented:
I looked around on my iPad and there does not exist a place to remove iBooks as a default open application via Settings.  That is unfortunate.

Would it be possible to remove iBooks to restore the original behavior?
Yes and no.

1) Yes = if your client has a previous backup of their iPad on their iTunes then they can restore to restore to a time before this behavioral change happened.

2) No = iBooks is a native or 'built-in' app.  You cannot remove it from the iPad.  
Most users have been forced to leave negative feedback about their dislikes:
http://www.apple.com/feedback/ipad.html
and
I believe this may answer your question about the password behavior:
https://discussions.apple.com/thread/6360917?tstart=0

Let me know if you need anything else.

o/
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Fred MarshallPrincipalAuthor Commented:
The password for the file download is not part of the change problem.

How do we change the app that opens .pdf files?
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Eoin OSullivanConsultantCommented:
Firstly just to clarify that iBooks is a default iOS application and has always been there and cannot be deleted from the iOS device.

The iOS 8 update is the likely cause of the change of behaviour as Apple are constantly tinkering with the operating system.

The way iOS works is that apps can register their ability to open/view certain filetypes for example DOCX or PDF files .. if an app such as Mail has an attachment you can hold down on the link and it will present it with you with a list of all the apps that can open the file.  There is NO way at present on iOS to choose which application is the default app for a specific url or filetype.

The behaviour to default to iBooks when you click on a link to a PDF may be because there are no other apps on the device that can open PDFs.  I'd suggest the user installs something like the free official Adobe PDF Reader - https://itunes.apple.com/ie/app/adobe-acrobat-reader/id469337564?mt=8 or a great app called GoodReader which can open a wide range of files
https://itunes.apple.com/ie/app/goodreader/id777310222?mt=8
or a cloud sharing app like Dropbox
https://itunes.apple.com/ie/app/dropbox/id327630330?mt=8

When there is more than one app which can open PDF links the user should be presented with a dialog when the link is clicked instead of it defaulting to iBooks.

Another trick might be to install Google Chrome for iOS and use this bookmarklet trick to route the user from Safari to Google Chrome when they click these links.  In effect it creates a bookmark that redirects the current page in Safari to Google Chrome which may handle the PDF link better.
http://www.labnol.org/internet/open-in-chrome-bookmarklet/21526/
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Kyle SantosCustomer RelationsCommented:
How do we change the app that opens .pdf files?

The behaviour to default to iBooks when you click on a link to a PDF may be because there are no other apps on the device that can open PDFs.  I'd suggest the user installs something like the free official Adobe PDF Reader

Agreed.
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Fred MarshallPrincipalAuthor Commented:
Thanks!
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