Cannot install through windows update KB2919355 and KB3000850 on Windows Server 2012 R2


We have multiple domain controllers with 2012 and 2012 R2.
One of the DC with 2012 R2 we cannot install two huge updates - KB3000850 and KB2919355.
Any other update is ok.
The error code is 800040005 .

After running
DISM /online /cleanup-image /startcomponentcleanup

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We got the following message:

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031


Error: 0x80004005

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

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Refresh the OS is not an options as it is a domain controller in production.

Please advise.
Thanks in advance.
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JohnBusiness Consultant (Owner)Commented:
KB3000850 was a failed update from Microsoft 6 months ago. You probably do not need it.
KB2919355. was another problem update. Again you can probably skip it.
Run Windows Update and hide the updates.

Did the log tell you why DISM failed? That is not good news because you might need it sometime.
Lord_aLi112Author Commented:
Ok guys and experts,

We need a solution here.
Some step by step instructions would be great :).

All others updates are ok.
Those two updates are 1.4 GB and I am afraid we will not receive new updates until we install those two.

Please advise,
JohnBusiness Consultant (Owner)Commented:
This is 4 months old and there have been a lot of updates since.

Go to Automatic Updates and turn them OFF. Restart the Server. Go back to Automatic Updates and turn them back ON. Updates should start again and may permit all updates to happen.
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Lord_aLi112Author Commented:
By turning OFF updates you are saying making this setting in Windows Update:
Important updates: Never check for updates (not recommended) ?

I turned it off, restarted, turn it back on. Basically I see the updates and I press install, the problem is during install.

Please advise,
JohnBusiness Consultant (Owner)Commented:
Yes in bold turn off and then back on.

So now you see updates coming in and then NOW you cannot install/  Correct?

You have done DISM and that did not work.

At this point, I do not know of any solution other than to refresh the operating system when you can (when "convenient").

Alternatively, call Microsoft Support and get them to install the updates. Sometimes they can, sometimes they reach the same conclusion as I have.

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Lord_aLi112Author Commented:
Ok. We decided to go on and open a case with Microsoft.
Do you know if this will be a free case in the end?
It seems like a bug that I cannot install 2 updates.

Server 2012 R2 fresh, just with AD installed.
JohnBusiness Consultant (Owner)Commented:
It will not likely be free. It depends on how old the installation is. But it is most likely worth it for a server in a business. You want it to run properly.
Any update on this, was Microsoft able to resolve during your case?
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Windows Server 2012

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