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All Internet browsers crashing

Seems like same module. ntdll.dll
IE, Chrome, FF. Using Windows 7 SP1 Ent, 64-bit.
Anyone knows how to fix it?

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000005
Fault offset: 0x0002e45b
Faulting process id: 0x2698
Faulting application start time: 0x01d0afe86584087c
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 6255fdb5-1bdd-11e5-bc5f-f4b7e2cd4e11

Faulting application name: chrome.exe, version: 43.0.2357.130, time stamp: 0x5584cfea
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
Exception code: 0xc0000005
Fault offset: 0x0002e45b
Faulting process id: 0x2ba8
Faulting application start time: 0x01d0afe85f4b098b
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 692eebd1-1bdc-11e5-bc5f-f4b7e2cd4e11

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Kimputer

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Radhakrishnan

Hi,

If already not tried, make this registry changes and see it resolve the issue?

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] "Enable Browser Extensions"="no"

Hope this helps.

tiras gans

ASKER

Nothing wrond with SSD and sfc came clean. Already scanned with Malwarebytes and MS Security Essentials. Found some common thing, quarantined and deleted. Didn't fix an issue though.

Rad, I don't have that IE key you mentioned.

Also interesting that FF crash produces a different event log than IE or Chrome:

Faulting application name: plugin-container.exe, version: 38.0.5.5623, time stamp: 0x5563c49a
Faulting module name: mozalloc.dll, version: 38.0.5.5623, time stamp: 0x5563b229
Exception code: 0x80000003
Fault offset: 0x00001aa1
Faulting process id: 0x287c
Faulting application start time: 0x01d0aff5c27b1857
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll
Report Id: 03002e08-1be9-11e5-bc5f-f4b7e2cd4e11

strung

There is a troubleshooting guide for ntdll.dl crashes here: http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

John Tsioumpris

I think it is time to check your memory with Memtest86+

dipersp

I had a very similar issue, but I didn't test with other browsers as the user only had IE installed. Running IE in safe mode didn't help, reset all IE setting, didn't help. Try these if you haven't though.

What I finally did was manually deleted all files from their internet cache (Using the delete button in IE didn't help either, but you can try it by going to the properties of IE without launching it.)

The folder (hidden and/or system) can usually be found in c:\users\username\appdata\local\microsoft\windows\temporary internet files. I recommend (At your own risk) by doing this at a dos prompt. Change to this directory and enter rd . /s /q. This will remove all files and subdirectories. Just be sure you're in the correct folder.

This finally worked for me, at least for IE.

tiras gans

ASKER

I already deleted temp int files. Restarted IE. No luck..

tiras gans

ASKER

Full scan seems solved the issue. Virus was a culprit.