SMTP - read/deliver receipts

Our CRM has a function to send emails (via SMTP)
The CRM also provides an option for delivery and read receipts however when setting this option on no read or delivery receipt is ever received... but works when sending emails in Outlook.

I have of course inquired with the software developer of the CRM however they have said "First check that your SMTP allows read receipts"

We are using an Exchange 2010 server and I can;'t find anywhere on here where I can allow/disallow receipts when using the SMTP connector. Please can someone point me in the right direction?
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Simon Butler (Sembee)ConsultantCommented:
The setting isn't controlled on the SMTP connector.
It is set on Remote Domains under Org Config, Message Format.
Allow delivery reports needs to be enabled.

However there is a good chance that it still will not work - delivery reports in particular. I think Exchange will attempt to pass them back to the originating server - which will be the CRM server, rather than the original user's mailbox.

Read/Delivery receipts are evil things - if you send me one you don't get one back.


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antoniokingAuthor Commented:
Thanks for explanation
As discussed, receipts work within Outlook so this confirms the setting is on with Exchange.

I guess Exchange is trying to pass them back to the workstations sending via SMTP.
Is there anyway to overcome this?
Simon Butler (Sembee)ConsultantCommented:
There is no way that I know of to change things, because this is part of SMTP.

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