Our CRM has a function to send emails (via SMTP)
The CRM also provides an option for delivery and read receipts however when setting this option on no read or delivery receipt is ever received... but works when sending emails in Outlook.
I have of course inquired with the software developer of the CRM however they have said "First check that your SMTP allows read receipts"
We are using an Exchange 2010 server and I can;'t find anywhere on here where I can allow/disallow receipts when using the SMTP connector. Please can someone point me in the right direction?