User in Cisco Call Manger displays her Extension not her external phone number on her caller ID when she makes outbound calls

We are rolling out the newest version of Cisco Call manager to several offices in our company. For the most part it has gone well but I do have one user that makes outgoing calls, for example my cell phone, and her ext displays on the Caller ID when I see her call coming in. For example I see xxx-xx as apposed to xxx-xx-xxxx. The rest of our users seem to have their Caller IDs working properly. I wondered if there was something in the translation pattern or the extension configuration itself that could cause this. Any advice is welcome
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José MéndezCommented:
Usually you configure the directory number associated  to the ip phon with an External Phone NUmber Mask. such as 407 99x xxxx, so this completes the 10 digits.

Then, you configure the Route Patterns in the Calling Party section to use the External Phone Number Mask if there is one.

THe EPNM is used when you have several numbers called DIDs that people can dial froim the outside and directly ring a phone of a person, when this person calls out, their DID is displayed as the caller number. Upon receiving such a call on a cellphone, you can again return the call to the person inside the company by redialing the DID that showed up as the calling number.

Let me know if that helps

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