User in Cisco Call Manger displays her Extension not her external phone number on her caller ID when she makes outbound calls

We are rolling out the newest version of Cisco Call manager to several offices in our company. For the most part it has gone well but I do have one user that makes outgoing calls, for example my cell phone, and her ext displays on the Caller ID when I see her call coming in. For example I see xxx-xx as apposed to xxx-xx-xxxx. The rest of our users seem to have their Caller IDs working properly. I wondered if there was something in the translation pattern or the extension configuration itself that could cause this. Any advice is welcome
LVL 1
Thor2923Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

José MéndezCommented:
Usually you configure the directory number associated  to the ip phon with an External Phone NUmber Mask. such as 407 99x xxxx, so this completes the 10 digits.

Then, you configure the Route Patterns in the Calling Party section to use the External Phone Number Mask if there is one.

THe EPNM is used when you have several numbers called DIDs that people can dial froim the outside and directly ring a phone of a person, when this person calls out, their DID is displayed as the caller number. Upon receiving such a call on a cellphone, you can again return the call to the person inside the company by redialing the DID that showed up as the calling number.

Let me know if that helps
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.