Internet Explorer 11 and java issue

I like using IE 11.  I keep Java updated.  But I keep having a java issue, that I readily fix, but is annoying that it keeps returning.  After fixing, and some time passes, I don't know what causes the problem, but embedded videos will no longer play on webpages or on facebook.  I then go to java.com, and verify that I have java.  This usually fixes the problem,  and I go back to the webpage and the video works.  I do this one or twice a week.  
intel i7 64 bit
16 gb ram  
windows 7 Ultimate
internet explorer 11.0.9600.1784315
flash player activex version 17.0.0.134
toppropsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I use IE 11 on Windows 7 Pro 64-bit and Windows 8.1 Pro 64-bit. I have the latest version (8 update 45 I think) of Java 32-bit installed on both machines and both work correctly.

Try disabling the Java Plugin (2 I think) in IE 11. Then go to IE, Tools, Internet Options, Advanced and CHECK (enable) "Use Software Rendering ... " . You need to restart the computer afterward.

See if these changes help
0
toppropsAuthor Commented:
Where do you disable java plugin.  not listed in add-ons
0
JohnBusiness Consultant (Owner)Commented:
That is strange. Go back to IE, Tools, Manage Add-ons and look on the left side. Make sure the pull down is set for currently loaded add-ons.

Are you using both IE 32-bit and Java 32-bit?
0
Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

toppropsAuthor Commented:
I've look multiple times it is not there.  I'm using ie 32 bit  I assume java 32 bit.  I just download what the java site downloads and installs. java 8 update 45 according to programs and features.  I don't see any other information.  there is a java configuration program in all programs java.  you can disable java content in browser in the configuration program.
0
JohnBusiness Consultant (Owner)Commented:
Java normally installs as an add-on. Strange.

In any event also check hardware acceleration in IE, Tools, Internet Options, Advanced and use Software Rendering instead. I am not sure if this will correct your issue.

There may be some other operating system issue with the machine.
0
toppropsAuthor Commented:
we'll just have to see how that works
0
David Johnson, CD, MVPOwnerCommented:
only a handful of sites use java most sites use javascript.  Java is not javascript. The only similarity is in the first 4 letters.. Many sites use adobe flash which has again very little to do with adobe shockwave (rarely used these days).  Sites are transitioning to HTML5 which negates the need for adobe flash and other plugins.
0
toppropsAuthor Commented:
Well, sorry that didn't work.  I have the same problem.  I have to run java's verification to get the embedded video to work on some webpages.  It works for a few days then I have the same problem over again.

But thanks
0
JohnBusiness Consultant (Owner)Commented:
Try upgrading the Video and Chipset drivers for the computer. Also upgraded BIOS if one is available. If this does not work, we will need to consider operating system damage and fixes.
0
toppropsAuthor Commented:
I'll look into it.  I have run across an issue with windows 7 64 bit lately.  I have run sfc /scannow on 7 or 8 computers.  all of them conclude that there are corrupt OS files and can't be fixed.  But otherwise there is no indication of any problems on the computers.  I'm looking a ways to fix it on mine without having to restore windows from scratch.  http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sfc-found-corrupt-files-but-was-unable-to-fix-now/3bb2755f-57d6-401a-aba1-74d1f2c56ae5  But I doubt this is the issue with java.  And it is curious that so many windows 7 64 bit computers have this issue.
0
JohnBusiness Consultant (Owner)Commented:
I have a number of clients all with Windows 7 Pro 64-bit. All Lenovo machines and Java does not cause any video issues. I have a Windows 7 Pro and a Windows 8 Pro Lenovo machine and newest Java and no video issues at all. The link you provided does not appear to relate to Java.

curious that so many windows 7 64 bit computers have this issue.  <-- As I noted, none of my client machines.

And I have not suggested reinstalling Windows yet, either.
0
toppropsAuthor Commented:
No you suggested damaged OS and fixes.  That is why I included that information.  and that link suggests fixes to OS.
0
JohnBusiness Consultant (Owner)Commented:
You can try System File Checker and Windows 7 Repair install, neither of which are install from scratch . DISM might possibly work on your machine. Nowhere have I suggested a fresh install yet.

Now you might assist by upgrading Video, chipset and BIOS to see if that helps.
0
toppropsAuthor Commented:
I have checked video and chipset drives they are up to date.  I have to research my motherboard model to check on bios.  I haven't had time to do that yet.
0
JohnBusiness Consultant (Owner)Commented:
Even if Video is up to date, reinstall it to be sure (uninstall, restart to VGA, reinstall)  because video is implicated in your Java issue.

If a Dell machine, their video causes issues (at least in the past).
0
toppropsAuthor Commented:
I built this computer.  and my graphics card is a Nvidia Geforce GTX 550 Ti
0
JohnBusiness Consultant (Owner)Commented:
I will unsubscribe. You are not interested in my help. Good bye.
0
toppropsAuthor Commented:
I was just giving you information you don't have to get snipping.
0
krakatoaCommented:
Your problem, almost beyond any kind of doubt imaginable, has nothing to do with Java. It's a race between the OS, the hardware, some non-Java (mis)configuration, the effects of legacy installations or remnants of anything else that was left behind after an upgrade of some sort, apart from Java, and or something else entirely.

But I keep having a java issue, that I readily fix, but is annoying that it keeps returning.  

You'd have to explain in much more detail, and with some evidence, exactly what you think Java is guilty of here.
0
toppropsAuthor Commented:
I have no idea what is causing the problem.  I only know that when I go to webpages with embedded videos I see a grey screen with an exclamation mark enclosed in a circle in the middle of the video section of the page.  Then if I go to another tab and go to java.com  and verify that I have java which I do have and is running.  Java installation usually verifies after it seems to stall for just a moment longer than right after installing java and verifying, as if it is making some change on the computer.  After it verifies, I go back to the page that didn't show the video as available and the video is there and I can play it.  Once I have done this, the webpages will work fine for a couple of days and then the problem returns.  I usually get to these pages via a facebook post.  I normally don't go looking for videos, so I don't know if it occurs from accessing these pages from a different source.  And I use IE 11.  I don't know with this started happening.  I have just noticed it for the past several months.  I install software all the time.  but not free software.
0
David Johnson, CD, MVPOwnerCommented:
the next time it happens.. make a note of the web url and pass it on to us.
does pressing f5 or ctrl-f5 which refreshes the page fix the problem?
0
toppropsAuthor Commented:
Using the page refresh icon in ie11 doesn't fix the problem.  I'll try f5 or ctrl-f5

it doesn't matter what the url is.  It happens on multiple urls.
0
David Johnson, CD, MVPOwnerCommented:
without an example of the page we can't help you.. please give us a url to work with.
0
toppropsAuthor Commented:
It will take several days for the phenomena to return.
0
toppropsAuthor Commented:
first file shows missing video, second shows after java is verified.
missing-video-1.JPG
after-java-verification.JPG
0
David Johnson, CD, MVPOwnerCommented:
from the picture that is an advertisement that was blocked as per your privacy options
privacy options offprivacy options enabled Tracking protection in manage addons tracking protection
NONE of these sites use JAVA
0
David Johnson, CD, MVPOwnerCommented:
tracking protection off tracking protction offtracking protection on
0
toppropsAuthor Commented:
Tracking protection not on,  And privacy not blocking ad.
not-privacy-issue-or-security-issue.JPG
tracking.JPG
0
toppropsAuthor Commented:
this is the solution that I think solves this problem.  I removed IE  for windows by using turn windows features on or off.  I turned IE off.  then turned it back on.  Then restarted computer.  IE seems to be functioning correctly now. .
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
krakatoaCommented:
Right, so can we say that

But I keep having a java issue,

should be buried, 6 feet under?
0
toppropsAuthor Commented:
Ok, but running java verify always fixed the problem, at least temporarily, so you can see why I thought it was related to java.
0
krakatoaCommented:
Yeah . . . . I dont really care any more what you do as far as awarding points is concerned - - - - EE seems to be going more the way of allowing askers to get the credit for answering their own questions . . .  pretty ludicrous, if you ask me . . . and even moreso given that myself and the other 2 experts involved (who gave more feedback to the issue than I did), were all instrumental in reassuring the Asker that he was on the wrong track. But as I say, the days of understandable help being given and appreciated on this site are long gone.
0
LeeTutorretiredCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
toppropsAuthor Commented:
You can close this if you like, but let me say that I still have the problem.  it reoccurs all the time.  I also noticed when I had an additional problem with java, that in the IE options / security / custom settings for Java scripting there is supposed to by some radio button options like enable, disable, prompt.  They are not there.
java-problems.JPG
0
David Johnson, CD, MVPOwnerCommented:
You can disable JavaScript from:

Tools (Alt+x) > Internet Options > Security > Custom Level > (in the tree view) Scripting > Active Scripting > Disable (radio button)is is under scripting
0
toppropsAuthor Commented:
I don't want to disable it.  The problem I'm having is that I have to re verify java after using IE and facebook for awhile.  The java based videos won't play.  I re verify java and they play.
0
David Johnson, CD, MVPOwnerCommented:
It has NOTHING repeat NOTHING to do with JAVA but Javascript and they are 2 repeat two different items entirely.
0
toppropsAuthor Commented:
ok that doesn't help. much.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Java

From novice to tech pro — start learning today.