Dynamics AX 2012 client labels showing only LabelID

We have a problem with labels on one of the clients using Dynamics AX 2012 R3 CU7.
Every other clients look fine, just one shows the Label IDs instead of the label text (as in attached file)
I've read lots of blogs that say to restart AOS but this is only one client that has the problem, not all.
Any suggestions?
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Damon ReptonOwner\DirectorCommented:
hello, are you running multi AOS's?

have you clear your AUC files??

if yes this please create a job and add the following

Damon ReptonOwner\DirectorCommented:
if only one client chances is, AUC files, do you know how to clear these?
cars1Author Commented:
Hi Damon,
No, I don't, do I change that on the client?
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Damon ReptonOwner\DirectorCommented:
you can run the following in powershell, but this willl clear all AUC files on that server

# Create array containing all user profile folders
$colProfiles = Get-ChildItem "C:\Users\" -Name
$colProfiles = $colProfiles -ne "Public"
# Removes AUC files from each user profile folder
ForEach ( $objProfile in $colProfiles )
    Get-ChildItem "C:\Users\$objProfile\AppData\Local\*.AUC" -force | remove-item -force

if you just want to clear the one user go to the following

c:\users\username\AppData\Local and clear anything ending with .AUC
cars1Author Commented:
Thanks Damon,
Yes I only one to clear the one client.
there are around 40 .auc files plues 4 AXClientAssemblyCache.auc
Should I delete all of them?
Damon ReptonOwner\DirectorCommented:
yes all of them
cars1Author Commented:
Done that, restarted AX and still only IDs
Do I have to restart the client machine?
Damon ReptonOwner\DirectorCommented:
Should not need to, is this a local client on a PC or a TS/Citrix?
Damon ReptonOwner\DirectorCommented:
Also can you confirm all clients are set to the same language
cars1Author Commented:
yes all to English UK client PC (laptop)
Damon ReptonOwner\DirectorCommented:
is this a single AOS system? if you log into the laptop is it ok for you?? have you clear the usage data?
cars1Author Commented:
yes it is a single AOS system
And I am working on the so mentioned laptop
I cleared all the auc files restarted ax and same
I restarted the laptop and still same problem
Damon ReptonOwner\DirectorCommented:
ok so we are clear, anyone that logs into this laptop has the same issues?? trying to see if its user based and client
Damon ReptonOwner\DirectorCommented:
do you have Skype? might be quicker and simpler to chat on there to sort this.
cars1Author Commented:
Hi Damon,

thank you for your help, I solved it by deleting the user from the PC and adding the user again (since it was working with all other users)
Damon ReptonOwner\DirectorCommented:
good to know you sorted it :)

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