Problem setting up Brother MFC-L8850CDW Printer for remote printing Via RDP

I have a small client with two locations.

Location A has 10 Pc's (9 Win7 64 bit & 1 XP 32 bit that is logged into once a day from the accounting office to pull reports from a db application.

Location B has four Win 7 64 bit Pc's. Two Pc's from this location log into the XP 32 bit Pc at location A to run reports.

Location B as a Brother MFC-L8850CDW Printer laser printer. Whe the user is logged into XP box at location A, they can't print to their local Brother MFC-L8850CDW Printer printer. I've clicked the Printer box on the resource tab of the RDP app.  

Based on this info, I think I need to install a Brother driver on the XP 32 bit box, but since there is no Brother printer there, i don't know exactly what driver to install. Can someone tell me specificlay what driver to get?
LVL 25
Tony GiangrecoAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Spike99On-Site IT TechnicianCommented:
You need to install the driver for the printer on the WinXP system in order to print to the local printer.

The page for the driver is here:
http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfcl8850cdw_us_eu_as

You don't need to install the full package on the XP system: just download & install the "Add printer wizard driver."  You don't need to install the printer on the XP system.  In the printers folder on the XP system, just click on File > Print Server Properties.  Then, click on the Advanced tab. From there, you can just install the driver.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Lionel MMSmall Business IT ConsultantCommented:
You should not have to install the drivers on your XP PC--when you check the box for "Printers" on the resource tab do you see the Brother as an option? In addition to all the other printers from location b? See these 2 picture--one one I checked the printers box and on the other I didn't--note the printers it say (redirected)--these are from my remote system and I can print documents from the system I remoted into to the HP 7400 on my local system.
ee-RDP-Printers1.jpg
ee-RDP-Printers2.jpg
Tony GiangrecoAuthor Commented:
Hi lionelmm,

When connecting to the XP box via RDP, we have checked the printers box on the resources tab and then connected.

In the office, we print to that printer all the time. After connecting by RDP, that printer is not even displayed.
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

Spike99On-Site IT TechnicianCommented:
I disagree with lionelmm.  You do need to install the driver on the XP system: that's the only way the printer can be redirected from the Win7 client PC to the remote desktop session on the XP computer.  The XP PC won't be able to load the printer for the remote user if it doesn't have the driver for it.
Tony GiangrecoAuthor Commented:
I installed the driver. The users will test it this morning.  I'l keep you informed.

Thanks for the help
Lionel MMSmall Business IT ConsultantCommented:
I connect to over 100 PCs using RDP ranging from XP, to Win7, to Win8 and 8.1 and on not one single of those systems do I have my local HP 7400 installed--not a single one of them and yet I print documents from most of these systems at least once a month; so how does that work if you contend it must be installed on the remote system? I can also print from 10 different remote servers to my local printer and don't have a drivers for my HP 7400 installed on any of them.
Lionel MMSmall Business IT ConsultantCommented:
Do you have the latest version of the remote desktop client--are all your Windows updates installed? You may also want to try to this RDP client. https://support.microsoft.com/en-us/kb/2592687
Spike99On-Site IT TechnicianCommented:
Some print drivers are included with Windows & will install automatically once you connect to the remote system. I'd bet if you check each remote system (server or PC), the driver for the HP 7400 is installed on them.

The only other way to get a remote printer to show up without having the driver installed on the remote system is to use a print driver mapping file.  Once you get that set up with the registry entries & INF file, it basically tells the server to use driver b when a client connects using a printer with driver a installed.

Although, I'm pretty sure it's not necessary in this case, I go into more detail about how to set that up in another post in case you're interested:
http://www.experts-exchange.com/Hardware/Peripherals/Printers_Scanners/Q_26491088.html
Tony GiangrecoAuthor Commented:
I installed the basic Brother driver on the XP system and then manually added it while connected by RDP. It worked perfectly.

Thanks!
Spike99On-Site IT TechnicianCommented:
Your welcome! :)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.